Technical Support Specialist
2 weeks ago
XPS Group is a leading consulting and administration business specialising in the pensions and insurance sectors. As an Application Support Analyst, you will play a vital role within the IT Development and Delivery team, managing and maintaining core platforms used to deliver pension administration services.
About the Role:
You will provide second/third line support for internal staff experiencing software challenges. Key responsibilities include producing Management Information / Business Intelligence data sets and reports, undertaking bulk data loading activity into various systems, and protecting customer data by adhering to GDPR requirements. You will also provide an expert email-driven Helpdesk service to internal and external customers, and liaise with third party support vendors and internal IT teams.
Your Profile:
To succeed in this role, you should have experience in manipulating and transforming data, using Microsoft Office 365, and MS SQL server (particularly T-SQL scripting, SSIS & SSRS, stored procedure development). Understanding of data protection and compliance principles, including GDPR, is essential. Experience with pension administration or electronic document management systems, as well as programming/scripting languages (JavaScript, Python, C#), are desirable.
What We Offer:
XPS Group provides a competitive salary (£30,000 - £40,000 per annum) and participation in an annual discretionary Bonus Scheme. Additional benefits include 25 days holiday plus flexibility to buy or sell holiday, a Pension scheme with matching contribution structure, Healthcare cash plan, Flexible Benefits Scheme, Life Assurance cover, XPS Rewards, Employee Assistance Programme, Access to a digital GP service, Paid volunteering day, and Staff referral scheme.
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