Desktop Support Specialist
1 day ago
Dedicated Desktop Support Specialist required to provide second-line technical support for desktops, laptops, printers, mobile devices, and related technologies. With a minimum of 4 years' experience in desktop support or a related field, you will troubleshoot and resolve hardware/software issues while maintaining high customer satisfaction.
Key Responsibilities:
- Troubleshoot and resolve hardware/software issues
- Provide end-user training and guidance on hardware/software usage
- Perform basic network connectivity troubleshooting, asset inventory, and device upgrades
- Manage technical issues through a customer ticketing system
- Assist with infrastructure administration tasks and IT projects/upgrades
Required Skills and Qualifications:
- Strong experience with Windows 10, Office 365, Microsoft Teams, Google apps, and ServiceNow
- Proficiency in managing MS Active Directory (users, groups, policies)
- Skilled in supporting a variety of devices: desktops, laptops, printers, smartphones, and tablets
- Strong Microsoft Office skills (Outlook, Word, Excel)
Benefits:
- Fulfilling career opportunity in a dynamic team environment
- Competitive salary of £40,000 per annum
- Opportunity to develop your technical skills and expertise
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