Desktop Support Specialist

1 day ago


Perth, Perth and Kinross, United Kingdom L&G Recruitment Full time
Job Summary:
Dedicated Desktop Support Specialist required to provide second-line technical support for desktops, laptops, printers, mobile devices, and related technologies. With a minimum of 4 years' experience in desktop support or a related field, you will troubleshoot and resolve hardware/software issues while maintaining high customer satisfaction.

Key Responsibilities:
  • Troubleshoot and resolve hardware/software issues
  • Provide end-user training and guidance on hardware/software usage
  • Perform basic network connectivity troubleshooting, asset inventory, and device upgrades
  • Manage technical issues through a customer ticketing system
  • Assist with infrastructure administration tasks and IT projects/upgrades

Required Skills and Qualifications:
  • Strong experience with Windows 10, Office 365, Microsoft Teams, Google apps, and ServiceNow
  • Proficiency in managing MS Active Directory (users, groups, policies)
  • Skilled in supporting a variety of devices: desktops, laptops, printers, smartphones, and tablets
  • Strong Microsoft Office skills (Outlook, Word, Excel)

Benefits:
  • Fulfilling career opportunity in a dynamic team environment
  • Competitive salary of £40,000 per annum
  • Opportunity to develop your technical skills and expertise


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