Technical Support Specialist

1 month ago


Perth, Perth and Kinross, United Kingdom L&G Recruitment Full time

About the Role:

L&G Recruitment is seeking an experienced Desktop Technician Level 2 to join our team. As a key member of our IT support team, you will provide technical assistance and resolve issues for our clients.

Job Responsibilities:

  • Troubleshoot and resolve hardware and software issues with desktops, laptops, printers, mobile devices, and related technologies.
  • Manage technical issues through a customer ticketing system and maintain high customer satisfaction.
  • Perform basic network connectivity troubleshooting, asset inventory, and device upgrades.
  • Offer end-user training and guidance on hardware and software usage.
  • Assist with infrastructure administration tasks and IT projects/upgrades.

Requirements:

  • 4 years' experience in desktop support or a related role.
  • UK driving license and travel ability required.
  • Hands-on technical skills and Microsoft Office skills (Outlook, Word, Excel) essential.
  • Experience with Windows 10, Office 365, Microsoft Teams, Google apps, and ServiceNow beneficial.

Benefits:

  • Competitive salary of £35,000 - £45,000 per annum.
  • Opportunity to work with a reputable recruitment agency.
  • Professional development and growth opportunities.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for career advancement and professional growth.


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