Technical Support Specialist
1 month ago
About the Role:
L&G Recruitment is seeking an experienced Desktop Technician Level 2 to join our team. As a key member of our IT support team, you will provide technical assistance and resolve issues for our clients.
Job Responsibilities:
- Troubleshoot and resolve hardware and software issues with desktops, laptops, printers, mobile devices, and related technologies.
- Manage technical issues through a customer ticketing system and maintain high customer satisfaction.
- Perform basic network connectivity troubleshooting, asset inventory, and device upgrades.
- Offer end-user training and guidance on hardware and software usage.
- Assist with infrastructure administration tasks and IT projects/upgrades.
Requirements:
- 4 years' experience in desktop support or a related role.
- UK driving license and travel ability required.
- Hands-on technical skills and Microsoft Office skills (Outlook, Word, Excel) essential.
- Experience with Windows 10, Office 365, Microsoft Teams, Google apps, and ServiceNow beneficial.
Benefits:
- Competitive salary of £35,000 - £45,000 per annum.
- Opportunity to work with a reputable recruitment agency.
- Professional development and growth opportunities.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for career advancement and professional growth.
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