Technical Support Specialist
3 weeks ago
As a Technical Support Specialist, you will play a critical role in ensuring the smooth operation of our IT infrastructure. With a strong background in desktop support, you will provide 2nd line technical support for desktops, laptops, printers, mobile devices, and related technologies.
The ideal candidate will have a minimum of 4 years' experience in desktop support or a related role. They will be proficient in troubleshooting and resolving hardware/software issues while maintaining high customer satisfaction.
This role requires hands-on technical skills and a willingness to travel with a full UK driving license. The successful candidate will be responsible for managing technical issues through a customer ticketing system, ensuring updates and resolutions are provided in a timely manner.
In addition, the Technical Support Specialist will perform basic network connectivity troubleshooting, asset inventory, and device upgrades. They will also offer end-user training and guidance on hardware/software usage.
Key Responsibilities:
- Provide 2nd line technical support for desktops, laptops, printers, mobile devices, and related technologies.
- Troubleshoot and resolve hardware/software issues.
- Manage technical issues through a customer ticketing system.
- Perform basic network connectivity troubleshooting, asset inventory, and device upgrades.
- Offer end-user training and guidance on hardware/software usage.
Requirements:
- Minimum of 4 years' experience in desktop support or a related role.
- Strong experience with Windows 10, Office 365, Microsoft Teams, Google apps, and ServiceNow.
- Proficiency in managing MS Active Directory (users, groups, policies).
- Full UK driving license and ability to travel.
Salary Range: £35,000 - £45,000 per annum.
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