Parts Sales and Customer Service Professional

3 weeks ago


Norwich, Norfolk, United Kingdom Group 1 Automotive Full time

Job Summary

We are looking for a highly motivated TPS Parts Sales Executive to join our team at Group 1 Automotive. As a key member of our sales department, you will be responsible for establishing relationships with customers, communicating promotions and offers, and delivering exceptional customer service.

Responsibilities:

  • Establish customer needs for required parts through conversations, diagnosis, and recommendations as appropriate
  • Communicate relevant promotions and offers to customers
  • Deliver exceptional customer service to external and internal customers
  • Receive, record, and allocate parts and consumables from suppliers
  • Report any stock damages or losses
  • Assist with parts stock checks
  • Liaise and maintain a brilliant working relationship with the manufacturer
  • Be fully conversant with procedures within the parts department
  • Maintain and update displays as per manufacturer requirements

Requirements:

  • Full UK Driving Licence
  • Motor Industry experience is preferable
  • Happy to work independently and as part of a team
  • Ability to work to timescales effectively, with a keen eye for detail, good communication, and a passion for delivering great customer service

Benefits:

  • Estimated salary: £35,000 - £45,000 per annum, depending on experience
  • 24/7 online access to healthcare professionals
  • Car purchasing and lease schemes
  • Servicing, parts & accessory colleague discounts
  • Enhanced holiday allowance with length of service
  • Paid day off for your birthday
  • Company share purchase plan
  • Loan plans for colleagues, including toolbox and travel tickets
  • Colleague referral payments
  • Industry leading family friendly policies
  • Numerous training, learning, and development options to suit everyone


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