Insurance Sales Associate
3 weeks ago
Job Overview:
Our client, a reputable insurance broking boutique, is seeking a skilled professional to join their team as a Customer Service Representative. This role involves providing exceptional customer service experience, ensuring high quality and accuracy in all interactions.
About the Company:
Our client is a local home, motor, and travel insurance broker offering expertise in providing the best quotes for customers' insurance requirements. They are looking for a new team member to join their close-knit team based just outside of Norwich.
Key Responsibilities:
- You will obtain necessary information to ensure products meet both customer demands and needs.
- You will issue policy documents within regulatory timeframes.
- You will underwrite policies within your delegated authority.
- You will manage the renewal and new business diary with the team.
- You will respond to customer enquiries via telephone, email, and post in a timely manner.
- You will manage objections and customer complaints professionally and efficiently.
- You will record and maintain accurate customer information.
- You will process payments, including renewals and new business.
- You will maintain required levels of competence and performance standards.
Requirements:
To be successful in this role, you should have:
- GCSE grade A-C or 9-4 in Maths and English
- A Level 3 Certificate in Insurance (desirable)
- A minimum of 1 year's general insurance sales experience (desirable)
Benefits:
The successful candidate will receive a basic salary of £21,000, with the potential for additional bonuses and benefits, including:
- Monthly bonus up to an additional £100 per month
- Annual bonus
- Holiday starting at 21 days + bank holidays, rising with length of service to 27 days + bank holidays
- Hybrid working arrangement once trained/competent for the role
- 10% employer contribution to pension scheme
- Death in service benefit
- BUPA cash plan (medical expenses)
- Free parking
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