Strategic Service Designer

2 days ago


Bradford, Bradford, United Kingdom Vanquis Bank Full time

Strategic Service Designer

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We are seeking an experienced Strategic Service Designer to join our team at Vanquis Banking Group plc.

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This is an exciting opportunity to work with a leading specialist bank and contribute to delivering caring banking that enables customers to make the most of life's opportunities.

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The role will involve leading cross-functional teams to design and improve end-to-end customer experiences, identifying strategic opportunities, and aligning stakeholders to customer objectives.

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You will play a crucial role in developing and championing the customer vision and strategy across VBG, ensuring we transform into a truly customer-centric business.

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Key Responsibilities:

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  • Design and develop solutions for new or existing products and services using empathic and user-centred design practices.\
  • Apply a strategic focus and outside/in approach to customer data to create strategies that improve customer satisfaction across the bank.\
  • Work in partnership with key stakeholders to understand, measure, and implement improvements to all aspects of the customer experience throughout the customer lifecycle.\
  • Maintain strong commercial understanding and business acumen.\\-

Estimated Salary: £60,000 - £80,000 per annum

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Vanquis Banking Group plc is committed to creating a rewarding, engaging, and supportive work environment. We offer competitive salaries, benefits, and a group-wide recognition scheme. Our colleagues enjoy flexible working arrangements, training and development opportunities, and a pension scheme with matched company contributions up to 10%.

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We value diversity, equality, and inclusion and welcome applications from candidates who share our values.



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