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Service Design Director

1 month ago


Bradford, Bradford, United Kingdom Vanquis Bank Full time
Director of Service Design

We are seeking an experienced Service Design Director to lead our service design efforts and develop customer-centric strategies that drive business growth. As a key member of our team, you will be responsible for designing and delivering exceptional customer experiences across various touchpoints.

Responsibilities
  • Develop and implement customer experience strategies that align with our business objectives.
  • Lead cross-functional teams to design and deliver customer-centric solutions.
  • Collaborate with stakeholders to understand customer needs and preferences.
  • Conduct user research to inform design decisions and improve customer outcomes.
Requirements
  • 10+ years of experience in service design or customer experience strategy.
  • Proven track record of delivering successful customer experience projects.
  • Excellent communication and collaboration skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
What We Offer
  • A competitive salary of £90,000 - £110,000 per year.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
About Us

Vanquis Bank is a leading specialist bank that provides tailored products and services to 1.75 million UK customers. Our purpose is to deliver caring banking that helps our customers achieve their financial goals. Join us in shaping the future of customer experience and making a meaningful impact on people's lives.