Experience Director

3 weeks ago


Bradford, Bradford, United Kingdom Vanquis Bank Limited Full time
Job Description:

We are seeking an Experience Director to join our team at Vanquis Bank Limited. As a key member of our organisation, you will be responsible for driving service design initiatives and programmes aligned with customer and proposition strategies.

The ideal candidate will have excellent communication skills, including the ability to synthesize content into concise summaries. They will also possess strong commercial acumen and strategic thinking, with the ability to plan and lead teams effectively.

Key Responsibilities:
  • Drive service design for critical initiatives and programmes aligned with customer and proposition strategies.
  • Define project goals, timelines, and strategies to deliver enhanced customer journeys.
  • Facilitate engaging workshops with stakeholders, customers, and colleagues, both remotely and in person.
  • Apply empathic, user-centred design practices to develop solutions for products and services.

What We Offer:

We offer a competitive salary of £80,000 - £110,000 per annum, depending on experience. Our benefits package includes 25 days holiday up to 30 days (depending on service), pension contributions up to 10%, and enhanced maternity and paternity leave. You will also have access to LinkedIn Learning, Snoop Premium, and Private Medical Insurance.

About Us:

Vanquis Bank Limited is a leading financial services provider committed to delivering exceptional customer experiences. We are looking for talented individuals who share our passion for innovation and customer-centricity.

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