Service Design Director
1 week ago
Service Design Director
\We are looking for a skilled Service Design Director to join our team at Vanquis Banking Group plc.
\This is an exciting opportunity to work with a leading specialist bank and contribute to delivering caring banking that enables customers to make the most of life's opportunities.
\The role will involve leading cross-functional teams to design and improve end-to-end customer experiences, identifying strategic opportunities, and aligning stakeholders to customer objectives.
\You will play a crucial role in developing and championing the customer vision and strategy across VBG, ensuring we transform into a truly customer-centric business.
\Key Responsibilities:
\- \
- Lead service design initiatives, projects, and programmes to realise our customer and proposition strategy.\
- Design and facilitate engaging workshops with stakeholders, customers, and colleagues, both remotely and in person.\
- Use empathic and user-centred design practices to design and develop solutions for new or existing products and services.\
- Apply a strategic focus and outside/in approach to customer data to create strategies that improve customer satisfaction across the bank.\
- Work in partnership with key stakeholders to understand, measure, and implement improvements to all aspects of the customer experience throughout the customer lifecycle.\
- Incorporate best practice for inclusivity and accessibility into the design process.\
- Maintain strong commercial understanding and business acumen.\\-
Estimated Salary: £65,000 - £85,000 per annum
\This is a fantastic opportunity to join a dynamic team and make a meaningful impact on our customers' lives. If you have a passion for service design and a desire to work in a regulated environment, we encourage you to apply.
\Vanquis Banking Group plc is committed to creating a rewarding, engaging, and supportive work environment. We offer competitive salaries, benefits, and a group-wide recognition scheme. Our colleagues enjoy flexible working arrangements, training and development opportunities, and a pension scheme with matched company contributions up to 10%.
\We value diversity, equality, and inclusion and welcome applications from candidates who share our values.
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