Service Design Director

1 week ago


Bradford, Bradford, United Kingdom Vanquis Bank Full time

Service Design Director

\

We are looking for a skilled Service Design Director to join our team at Vanquis Banking Group plc.

\

This is an exciting opportunity to work with a leading specialist bank and contribute to delivering caring banking that enables customers to make the most of life's opportunities.

\

The role will involve leading cross-functional teams to design and improve end-to-end customer experiences, identifying strategic opportunities, and aligning stakeholders to customer objectives.

\

You will play a crucial role in developing and championing the customer vision and strategy across VBG, ensuring we transform into a truly customer-centric business.

\

Key Responsibilities:

\
  • \
  • Lead service design initiatives, projects, and programmes to realise our customer and proposition strategy.\
  • Design and facilitate engaging workshops with stakeholders, customers, and colleagues, both remotely and in person.\
  • Use empathic and user-centred design practices to design and develop solutions for new or existing products and services.\
  • Apply a strategic focus and outside/in approach to customer data to create strategies that improve customer satisfaction across the bank.\
  • Work in partnership with key stakeholders to understand, measure, and implement improvements to all aspects of the customer experience throughout the customer lifecycle.\
  • Incorporate best practice for inclusivity and accessibility into the design process.\
  • Maintain strong commercial understanding and business acumen.\\-

Estimated Salary: £65,000 - £85,000 per annum

\

This is a fantastic opportunity to join a dynamic team and make a meaningful impact on our customers' lives. If you have a passion for service design and a desire to work in a regulated environment, we encourage you to apply.

\

Vanquis Banking Group plc is committed to creating a rewarding, engaging, and supportive work environment. We offer competitive salaries, benefits, and a group-wide recognition scheme. Our colleagues enjoy flexible working arrangements, training and development opportunities, and a pension scheme with matched company contributions up to 10%.

\

We value diversity, equality, and inclusion and welcome applications from candidates who share our values.



  • Bradford, Bradford, United Kingdom Vanquis Bank Full time

    Director of Service DesignWe are seeking an experienced Service Design Director to lead our service design efforts and develop customer-centric strategies that drive business growth. As a key member of our team, you will be responsible for designing and delivering exceptional customer experiences across various touchpoints.ResponsibilitiesDevelop and...


  • Bradford, Bradford, United Kingdom A. Kahn Design Ltd Full time

    At A. Kahn Design Ltd, we are seeking a highly skilled Automotive Operations Director to oversee the day-to-day operations of our workshop.The successful candidate will be responsible for ensuring the smooth and efficient running of the workshop, managing a team of professionals who undertake the dismantling and reassembly of vehicles to an extremely high...


  • Bradford, Bradford, United Kingdom Crossover Full time

    Direct Design at Crossover, A Global Remote Talent PlatformA high-level position in user experience design is available at Crossover, a pioneering platform that connects top talent from around the world with businesses looking for expertise.We are seeking an experienced design leader who can shape our products and services to meet the evolving needs of...


  • Bradford, Bradford, United Kingdom AD WARRIOR Full time

    Clinical Services DirectorAD WARRIOR is a dynamic organization that aims to break down barriers and provide support to individuals in need. As a Clinical Services Director, you will play a key role in driving this vision forward.Key Responsibilities:Lead clinical services teams across three hubs in Bradford and KeighleyDevelop and implement strategies to...


  • Bradford, Bradford, United Kingdom Ad Warrior Ltd Full time

    Break Down Barriers in HealthcareWe are seeking an exceptional Clinical Services Director to lead our clinical team and shape the future of healthcare in Bradford and Keighley. This pivotal role offers a unique chance to make a genuine impact on the lives of individuals, collaborating with them to design personalized support plans.About the RoleLead and...


  • Bradford, Bradford, United Kingdom Anchor Hanover Full time

    About the OpportunityAnchor Hanover is seeking an experienced Resident Services Director to join our team. As a key member of our operations team, you will be responsible for managing designated districts to ensure high-quality service delivery, safety, and security of estates. Your primary objective is to tailor housing services to meet residents' needs,...


  • Bradford, Bradford, United Kingdom CV-Library Full time

    Job Title: Children's Services DirectorAbout the Role:We are seeking a highly skilled and experienced Children's Services Director to join our team at Howard Finley in Bradford. As a Children's Services Director, you will be responsible for overseeing the provision of high quality care and support to up to 4 vulnerable young people between the ages of 8-18...

  • Design Director

    3 weeks ago


    Bradford, Bradford, United Kingdom E3 Recruitment Full time

    About the CompanyE3 Recruitment is proud to partner with a renowned manufacturing organization in Keighley, UK. With over 75 years of experience, this family-owned business has established itself as a leading supplier of critical flow-control products to various high-profile industries.Job OverviewWe are seeking a highly skilled Design Director - Product...


  • Bradford, Bradford, United Kingdom Ad Warrior Full time

    We are seeking a Service Delivery Director to lead our Clinical Services team.As a key member of our leadership team, you will be responsible for overseeing the delivery of high-quality clinical services across three hubs in Bradford and Keighley.The salary for this role is £58,165 per annum, based on a 37-hour working week. However, we can offer a flexible...


  • Bradford, Bradford, United Kingdom Ad Warrior Full time

    Job Title:Clinical Services DirectorAbout the Role:The organisation is seeking a highly skilled Clinical Services Director to lead and oversee the provision of clinical care within their services. As a member of their clinical team, you will be responsible for ensuring that their care, treatment, and support meet the highest standards, enabling their service...


  • Bradford, Bradford, United Kingdom Ad Warrior Full time

    Estimated salary: £48,105 - £69,225 per annumThis exceptional opportunity at Ad Warrior presents a chance to lead and oversee the provision of clinical care within our services. As Clinical Services Director, you will ensure that our care, treatment, and support meet the highest standards, enabling our service users to achieve their recovery goals.We are...


  • Bradford, Bradford, United Kingdom Axon Moore Full time

    Axon Moore is a dynamic organization that values exceptional customer experiences. We are looking for a skilled Service Delivery Director to lead our customer service team and drive business growth.About the Role:Job Summary: The successful candidate will be responsible for overseeing daily operations, managing a team of customer service representatives, and...


  • Bradford, Bradford, United Kingdom Brathay Trust Full time

    Job DescriptionWe are seeking a highly skilled Service Development Director to join our team and lead on the development and delivery of our community youth services. This is an exciting opportunity for someone who is passionate about driving change and making a difference in their community.About the RoleIn this role, you will be responsible for leading on...


  • Bradford, Bradford, United Kingdom Vanquis Bank Full time

    Strategic Service Designer\We are seeking an experienced Strategic Service Designer to join our team at Vanquis Banking Group plc.\This is an exciting opportunity to work with a leading specialist bank and contribute to delivering caring banking that enables customers to make the most of life's opportunities.\The role will involve leading cross-functional...


  • Bradford, Bradford, United Kingdom A. Kahn Design Ltd Full time

    A. Kahn Design Ltd is a leading name in the automotive industry, and we're now looking for a highly skilled UK Field Sales Manager to join our team.This senior position will require the successful candidate to take ownership of our automotive brand's sales strategy, reporting directly to the Managing Director.The ideal candidate will be a creative thinker...


  • Bradford, Bradford, United Kingdom Active (Pathways) Solutions Ltd Full time

    Company OverviewActive (Pathways) Solutions Ltd is a reputable care provider dedicated to delivering exceptional home care services in the Kirklees, Leeds, and Bradford areas. Our commitment to excellence has earned us a strong reputation for quality care. Job SummaryWe are seeking an experienced Registered Manager to lead our team of professionals in...


  • Bradford, Bradford, United Kingdom A. Kahn Design Ltd Full time

    At A. Kahn Design Ltd, we are seeking an experienced UK Field Sales Manager to drive the business potential of our automotive brand.The successful candidate will report directly to the Managing Director and be responsible for promoting expedient brand growth on a global scale.We require a driven individual with strong IT skills and the ability to create and...


  • Bradford, Bradford, United Kingdom Appoint Healthcare Full time

    Appoint Healthcare is seeking an experienced Regional Healthcare Director to join their team. This role offers a competitive salary of £55,000 + car allowance and the opportunity to work in West Yorkshire.Job Summary:This is a challenging yet rewarding position that requires a strong leader to drive improvements across a portfolio of care homes. As a...


  • Bradford, Bradford, United Kingdom Bradford College Full time

    Job Title: Assistant Director Assistive Technology and Data TeamEstimated Salary: £55,000 per annumJob Summary:We are seeking an experienced professional to join our Disability Services team as Assistant Director, Assistive Technology and Data Team. In this role, you will be responsible for leading the development and implementation of strategies to enhance...


  • Bradford, Bradford, United Kingdom Futures Manufacturing Full time

    Installation Director Job SummaryWe are seeking an experienced Installation Director to lead complex installation projects from start to finish. The ideal candidate will have a proven track record in managing high-end installation projects, strong leadership skills, and the ability to motivate and manage a diverse team of internal and external resources.Key...