Senior Technical Operations Manager
1 day ago
We are a leading EDI Technical Solutions Company based in state-of-the-art offices, conveniently located near Buckshaw Parkway train station. As part of a wider European group, we are seeking an experienced Technical Operations Manager to lead and manage a team of technical support specialists. This is a hands-on role where you will have the opportunity to structure and define the team, implement new processes, and get involved with end-to-end ticket resolution.
This role can be offered on a hybrid basis, with 3 days spent in our office and 2 days working from home.
If you have experience as a Service Desk Manager or Application Support Manager with strong technical knowledge and a proven track record in implementing new processes, then we want to hear from you.
Key Responsibilities:- Lead and manage a team of 8 Support Technicians
- Implement new processes to enhance team performance, customer satisfaction, and overall service quality
- Manage the end-to-end process of ticket resolution through effective allocation and capacity planning
- Lead major incident resolution efforts, working with internal stakeholders to implement application maintenance and monitoring protocols
- Risk analysis and implementation of mitigating measures
We estimate the salary for this role to be around £65,000 per annum, reflecting the company's commitment to offering competitive salaries.
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