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Care Coordinator
2 months ago
We are seeking a dedicated and compassionate Care Coordinator to join our team at Care Outlook LTD. As a Care Coordinator, you will play a vital role in maintaining and developing our domiciliary service in our Greenwich branch.
Key Responsibilities:
- Manage and coordinate care calls using an electronic system, ensuring efficient and effective service delivery.
- Directly supervise and develop the care team, providing guidance and support to ensure high-quality care standards.
- Create, manage, and monitor customer care plans, ensuring staff rotas meet service users' needs and aspirations.
- Ensure care assessments, care, and risk planning meet best practice and customers' aspirations.
- Collaborate with the Recruitment Team to ensure sufficient current and future staffing levels.
- Provide emergency care services to service users, arrange emergency cover when required, and cover all reasonable calls.
- Ensure telephones are answered promptly, and people are spoken to in a polite and respectful manner.
- Work closely with the Branch Manager to address quality standards, complaints, and comments in a timely manner.
- Participate in the paid on-call rota and implement measures to comply with CQC regulations.
What We Offer:
- Competitive salary range of £23,500 - £25,000.
- Company-issued mobile phone.
- Ongoing support and professional development opportunities.
- 20 days' holiday plus bank holidays.
- The chance to work with an expanding leading home care provider.
Requirements:
- 100% commitment to improving the quality of life of vulnerable people.
- Flexibility to cover on-call to meet business needs.
- Knowledge of CQC standards and CQC compliance.
- Experience with rostering care calls on an electronic system.
- Experience in care coordinating or 2 years' working in health and social care (preferred).
- Full driving license and access to a vehicle (preferred).
- NVQ Level 3 Health and Social Care (preferred).
If you are passionate about delivering high-quality care and have the necessary skills and experience, we encourage you to apply for this exciting opportunity.
