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Care Coordinator

1 month ago


West Wickham, Greater London, United Kingdom Care Outlook LTD Full time

Care Outlook LTD is a leading home care provider in London and South East of England, dedicated to delivering high-quality support to vulnerable individuals since 2005.

We are passionate about creating a collaborative and supportive work environment for our colleagues, where they can build a rewarding career and make a real difference in people's lives.

We are currently seeking a Care Coordinator to join our team in our Greenwich branch, where you will play a vital role in maintaining and developing our domiciliary service.

Key Responsibilities:

  • Manage and coordinate care calls using an electronic system, ensuring efficient and effective service delivery.
  • Directly supervise and develop the care team, providing regular feedback and coaching to ensure they meet the highest standards of care.
  • Create and manage customer care plans, ensuring that staff rotas meet the needs and aspirations of our service users.
  • Ensure that care assessments, care, and risk planning meet best practice and customer aspirations, promoting a culture of excellence and continuous improvement.
  • Work closely with the Recruitment Team to ensure sufficient current and future staffing levels, ensuring that our service users receive the best possible care.
  • Provide emergency care services to service users, arrange emergency cover when required, and cover all reasonable calls as needed.
  • Ensure that telephones are answered promptly, and people are spoken to in a polite and respectful manner, reflecting the values of our organization.
  • Collaborate with the Branch Manager to ensure that all quality standards, complaints, and comments are dealt with promptly and efficiently.
  • Participate in the paid on-call rota, demonstrating flexibility and commitment to our service users.
  • Implement measures to comply with CQC regulations and work towards achieving the best care standards possible, upholding the reputation of our organization.

What We Offer:

  • A competitive salary of £23,500 - £25,000.
  • A company-issued mobile phone to support your work.
  • Ongoing support and professional development opportunities to enhance your skills and career.
  • 20 days' holiday plus Bank Holidays, allowing you to recharge and maintain a healthy work-life balance.
  • The opportunity to work for a leading home care provider, making a real difference in the lives of vulnerable individuals.

We are looking for a Care Coordinator who is:

  • Committed to improving the quality of life of vulnerable people.
  • Flexible and able to cover on-call shifts to meet the needs of our service users.
  • Familiar with CQC standards and CQC compliance, ensuring that our service meets the highest standards.
  • Experienced in rostering care calls on an electronic system.
  • Experienced in care coordinating or has 2 years' experience working within Health & Social Care, with a passion for delivering high-quality care.
  • Hold a full driving license and have access to a vehicle, although this is not essential.
  • Hold an NVQ Level 3 in Health & Social Care, although this is not essential.

If you have the skills and experience listed above and are passionate about delivering high-quality care, we encourage you to apply for this exciting opportunity to join our team at Care Outlook LTD.