Care Coordinator

4 weeks ago

West Wickham, Greater London, United Kingdom Right at Home Full time
Job Title: Care Coordinator

Right at Home is seeking a highly organized and detail-oriented Care Coordinator to join our team. As a Care Coordinator, you will play a vital role in managing the daily communications and care scheduling of our site.

Main Responsibilities:
  • Ensure the smooth running of day-to-day Client/Care Assistant communication
  • Manage scheduling to enable Care Assistants to spend allocated care time with each Client and allow for travel time
  • Answer telephone calls promptly and professionally, dealing with enquiries or queries
  • Communicate changes to Client or Care Assistant needs and availability to relevant parties quickly and effectively
  • Log complaints and Care Assistant feedback and enquiries using the correct procedure
  • Manage Care Assistant expectations by maintaining clear lines of communication and building a strong working relationship
  • Record new Care Assistants and Clients on the system as soon as received
  • Report weekly on recruitment needs, gaps in rotas, risks, Care Assistant availability, and concerns to Registered Manager and Owner
  • Identify and match suitable Care Assistants for each package
  • Produce consistent, fortnightly rosters and provide Care Assistants and Clients with rotas in a timely manner
  • Accurately monitor and record Care Assistant holiday, sickness, and absences
Requirements:
  • Experience in a customer service setting, building relationships - Essential
  • Use of a scheduling/HR/recording system - Desirable
  • Relevant qualification, such as Business Studies or Social Care - Desirable
  • Previous Domiciliary Care experience - Desirable
Skills and Attributes:
  • Excellent customer service, communication, and interpersonal skills
  • Good computer skills, including proficient use of MS Office, and ability to produce reports
  • Self-motivated and flexible, with a willingness to participate in an on-call system for out-of-office hours
  • Extremely well-organized, with excellent planning and prioritizing ability and high attention to detail
  • Ability to establish and maintain effective professional working relationships
  • Strong administration skills and ability to manage multiple workloads

Right at Home is an equal opportunities employer and is committed to ensuring that no job applicant receives less favourable treatment on the grounds of personal or protected characteristics.

Perks and Benefits:
  • Competitive Pay and Mileage: Competitive hourly rates plus mileage and additional benefits
  • Training and Support: With fun and interactive employee training, regular 1-1 support, and access to a real career pathway
  • Feel Valued and Appreciated: We know that our CareGivers are the face of the company, so we ensure that we value our team - supporting them and helping them develop as well as recognising the amazing work they do

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