Care Coordinator

4 weeks ago


West Wickham, Greater London, United Kingdom Right at Home Full time

About the Role:

We are seeking a highly organized and communicative Care Coordinator to join our team at Right at Home Bromley. As a Care Coordinator, you will play a vital role in managing daily communications and care scheduling for our site.

Main Responsibilities:

  • Ensure the smooth running of day-to-day Client/Care Assistant communication
  • Efficiently schedule care time for Care Assistants and allow for travel time
  • Answer the telephone promptly and professionally, dealing with enquiries and queries
  • Communicate changes to Client or Care Assistant needs and availability to relevant parties
  • Log complaints and Care Assistant feedback and enquiries using the correct procedure
  • Effectively manage Care Assistant expectations by maintaining clear lines of communication
  • Record new Care Assistants and Clients on the system
  • Report weekly on recruitment needs, gaps in rotas, risks, and Care Assistant availability
  • Identify and match suitable Care Assistants for each package
  • Produce consistent, fortnightly rosters and provide Care Assistants and Clients with rotas
  • Accurately monitor and record Care Assistant holiday, sickness, and absences

Requirements:

  • Experience in a customer service setting, building relationships
  • Use of a scheduling/HR/recording system
  • Relevant qualification, such as Business Studies or Social Care
  • Previous Domiciliary Care experience

What We Offer:

  • Competitive salary and mileage
  • Training and support
  • Opportunity to grow and develop in a high-quality homecare business

About Us:

Right at Home Bromley is an award-winning provider of premium quality care. We value and appreciate our workforce and offer a supportive and collaborative environment.


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