Care Coordinator
4 weeks ago
Care Outlook LTD is an expanding leading home care provider in London and South East of England since 2005. We are passionate about delivering high-quality support to our customers and offer a collaborative workplace for our colleagues to build a rewarding career.
We are currently recruiting for a Care Coordinator to maintain and develop our domiciliary service in our Greenwich branch. As a Care Coordinator, you will play a crucial role in ensuring the delivery of high-quality care services to our customers.
Key Responsibilities:- Roster and template care calls using an electronic system to ensure efficient care delivery.
- Direct management of the care team, monitoring staff development through supervisions, appraisals, and training to enhance their skills and abilities.
- Create, manage, and monitor customer care plans, ensuring staff rotas meet service users' needs and aspirations.
- Ensure care assessments, care, and risk planning meet best practice and customers' aspirations.
- Work with the Recruitment Team to ensure sufficient current and future staffing levels.
- Provide care services to service users in an emergency, arrange emergency cover when required, and cover all/any calls reasonably where required.
- Ensure that telephones are answered promptly, and people are spoken to in a polite and respectful manner.
- Work alongside the Branch Manager to ensure that all quality standards, complaints, and comments are dealt with promptly.
- Participate in the paid on-call rota.
- Implement measures to comply with CQC regulations and work to achieve the best care standards possible.
- Salary £23,500 - £25,000.
- Company-issued mobile phone.
- Ongoing support and professional development.
- 20 Days Holiday plus Bank Holidays.
- Opportunity to work in an expanding leading home care provider.
We are looking for a Care Coordinator who is:
- 100% committed to helping improve the quality of life of vulnerable people.
- Flexible to cover on-call to meet the needs of the business.
- Knowledgeable about CQC standards and CQC Compliance.
- Experienced with rostering care calls on an electronic system.
- Experienced in care coordinating or 2 years working within Health & Social Care.
- Full Driving Licence and access to a vehicle.
- NVQ Level 3 Health & Social Care.
If you have the skills and experience listed above and are interested in working for an organisation that can really make a difference to people's lives, then this could be your next role.
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