Hotel Operations Manager

2 days ago


London, Greater London, United Kingdom The Imperial London Hotels Ltd Full time

We are currently seeking a Senior Housekeeping Supervisor to join our team at The President Hotel, located in the heart of Bloomsbury, Central London.

As a key member of our housekeeping team, you will be responsible for setting high standards and inspiring your team to deliver exceptional cleanliness across all hotel rooms and public areas. You will also deputise for the Housekeeping Manager, liaising with the Hotel Manager and other Heads of Departments to ensure seamless day-to-day operations and guest satisfaction.

Key Responsibilities:

  • Allocate daily workloads and supplies, providing training and development to team members on company standards and procedures.
  • Conduct regular checks to ensure brand standard compliance and maintain a clean and welcoming environment for guests.
  • Demonstrate knowledge of health and safety regulations, including COSHH compliance.
  • Manage audit processes to ensure 100% Health and Safety compliance throughout the hotel.
  • Inspect fixtures and fittings, reporting maintenance faults to the maintenance team for timely rectification.
  • Control costs and stock supplies, ordering laundry and amenities as well as managing staff payroll.
  • Support the Housekeeping Manager with recruitment, onboarding, and developing team members to deliver exceptional customer service.

About Us:

The Imperial London Hotels Ltd is an independent family business operating seven 3 & 4-star hotels in the heart of Bloomsbury, London. With a rich heritage and unique culture, we pride ourselves on delivering exceptional guest experiences. Our hotels include The Royal National Hotel, The Bedford Hotel, The City Sleeper, The President Hotel, The Tavistock Hotel, The Morton Hotel, and The Holiday Inn Bloomsbury.

Your Benefits:

  • Competitive salary: £28,808 per annum
  • 28 days annual leave (pro-rata), increasing to 33 days with length of service
  • Free meals on duty


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