Customer Service Delivery Manager

1 month ago


Larne, United Kingdom TransLink Full time
Job Description

We are seeking a highly skilled and experienced Customer Service Delivery Manager to join our team at TransLink. As a key member of our operations team, you will be responsible for delivering high-quality customer service to our passengers.

Key Responsibilities
  • Assess, monitor, and manage bus transport services to ensure safe and cost-effective delivery of customer service.
  • Recruit, train, and develop staff to meet the needs of the business.
  • Manage fleet and facilities to maintain a high level of presentation and efficiency.
  • Control and utilize materials to meet business needs.
  • Assist in planning, organizing, and delivering business change to transport services.
Requirements
  • Minimum of 5 GCSEs at Grade C or above, or equivalent, including English and Maths.
  • Experience of working in a trade unionized environment.
  • Experience in a first-line supervisory or management role.
  • Experience of using Microsoft Office packages.
  • Experience of successfully building relationships with key stakeholders.
  • Full current driving license.
Desirable Criteria

For full requirements, please refer to the job specification.



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