Service Delivery Manager

4 weeks ago


Larne, United Kingdom TransLink Full time
Job Summary

We are seeking a highly skilled and experienced Service Delivery Manager to join our team at TransLink. As a key member of our operations team, you will be responsible for ensuring the safe and efficient delivery of high-quality customer service for our bus public transport services.

Key Responsibilities
  • Assess, monitor, and manage bus transport services to meet the needs of the business
  • Recruit, train, and develop staff to ensure they have the necessary skills and knowledge to deliver excellent customer service
  • Manage fleet and facilities to ensure they are presented in a safe and clean manner
  • Control and utilize materials to meet the needs of the business
  • Assist in planning, organizing, and delivering business change to transport services
Requirements
  • Minimum of 5 GCSEs at Grade C or above, or equivalent, including English and Maths
  • Experience of working in a trade unionized environment
  • Experience in a first-line supervisory or management role
  • Experience of using Microsoft Office packages
  • Ability to build relationships with key stakeholders
  • Full current driving license
Desirable Criteria

For full requirements, please refer to the job specification.



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