IT Service Delivery Specialist
4 days ago
Job Overview:
Fastmarkets Group, a leading price-reporting agency and information provider, is seeking an experienced IT Service Delivery Specialist to support the efficient delivery of IT services. The successful candidate will be responsible for ensuring the smooth operation of our IT services, collaborating with our partner organizations to improve processes, and driving quality improvement initiatives.
About Us:
Fastmarkets is a global commodities pricing company that provides critical data, news, analytics, and events for various markets. Our data helps customers understand and predict dynamic markets, enabling trading and risk management. We are committed to providing the world's leading and most trusted price reporting, events, and intelligence service.
The Role:
This role involves supporting the IT Services Manager in day-to-day operations, analyzing problems, managing major incidents, and deputizing for the Change Management function. The successful candidate will also be responsible for maintaining and updating service level agreements (SLAs) and key performance indicators (KPIs), as well as building and maintaining dashboards.
Key Responsibilities:
- Support the IT Services Manager in ensuring the efficient delivery of IT services
- Analyze problems and identify areas for improvement
- Manage major incidents and collaborate with partner organizations to resolve issues
- Maintain and update SLAs and KPIs
- Build and maintain dashboards to track performance
- Deputize for the Change Management function
Requirements:
To succeed in this role, you will need strong analytical and reporting skills, with the ability to interpret complex data. Experience with ITIL framework and best practices is essential, as well as familiarity with IT service management tools. A bachelor's degree in Information Technology or a related field is required, along with 5 years of experience in IT service delivery or a similar service management role.
What We Offer:
We offer a competitive salary range of $80,000 - $110,000 per year, depending on experience, plus benefits and opportunities for professional growth. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply.
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