IT Service Delivery Specialist

2 days ago


London, Greater London, United Kingdom Cardonet Full time
Job Description:

We are seeking an experienced IT Service Delivery Specialist to join our team at Cardonet. In this role, you will be responsible for ensuring the effective delivery of technology services to meet our clients' needs and goals.

Key Responsibilities:
  • Service Delivery Planning: Develop and implement comprehensive service delivery plans to align with business objectives.
  • Trend Identification and Analysis: Identify trends and analyze data to inform decision-making and improve service delivery.
  • Financial Management: Manage financial resources to ensure effective service delivery and optimize budget allocation.
  • Reactive and Proactive Support: Provide both reactive and proactive IT support to ensure timely resolution of technical issues and minimize downtime.
Benefits:
  • Improved Accountability: Enhance accountability between business and IT through clear communication and aligned expectations.
  • Enhanced Service Delivery: Improve service delivery quality and customer satisfaction through proactive planning and efficient resource allocation.
  • Better Planning: Optimize planning processes to save time and ensure effective change management.
  • Reduced Risk: Minimize risk through better management of technical resources and improved visibility into system performance.


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