Patient Support and Coordination Specialist
6 days ago
Job Summary:
We are seeking a skilled and compassionate Digital and Care Continuity Coordinator to join our team at NHS Jobs. As a key member of our organization, you will play a vital role in ensuring seamless care coordination for our patients.
Main Responsibilities:
- Coordinating Care: Provide expert navigation and support to patients through the healthcare system, ensuring they receive the necessary care and services.
- Outbound Calls and Communication: Conduct outbound calls to patients who require additional support, providing clear information and guidance to help them manage their long-term conditions.
- Appointment Booking and Support: Book patient appointments with healthcare professionals across our organization, ensuring a smooth and efficient process.
- Data Collection and Reporting: Gather data on patient cohorts supported through outbound calls, providing valuable insights to inform data dashboards and drive business decisions.
- Documentation and Record-Keeping: Accurately document patient data and submit reports, ensuring compliance with protocols and maintaining accurate patient records.
- Collaboration and Improvement: Work closely with our wider teams to continually improve and develop our non-digital care coordination offer, ensuring we provide the best possible service to our patients.
Requirements:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong analytical and problem-solving skills
- Proficiency in data collection and reporting
- Ability to work collaboratively as part of a team
What We Offer:
- A competitive salary and benefits package
- Ongoing training and development opportunities
- A dynamic and supportive work environment
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