Customer Service Representative
4 weeks ago
Key Responsibilities:
As a Customer Care Advisor at VF Corporation, you will be responsible for delivering exceptional customer service to our online consumers. You will be the key contact for customers via email, telephone, and online chat, supporting their shopping journey and exceeding their expectations with a friendly and personalized response.
Key Performance Indicators:
- Communicate with customers to provide outstanding service
- Build rapport with customers to help with enquiries, including order taking, product information, tracking deliveries, returns, sizing, and quality queries
- Discuss new products and manage multiple tasks to promptly resolve customer queries
- Identify ways to improve processes to increase sales, brand loyalty, and customer satisfaction
Requirements:
You will be fluent in verbal and written Dutch and English, able to communicate clearly and concisely. You will be customer-focused, flexible, and able to work to customer service measures, metrics, and KPIs within a service-targeted environment.
What We Offer:
- A supportive feedback-based culture where respect and integrity guide our actions
- An inclusive international environment where people from diverse backgrounds, lifestyles, and nationalities love working together
- 50% employee discount on all VF brands, both in-store and online
- Health Shield membership and access to numerous health and wellbeing initiatives
- Employee Assistance Program, offering access to free services such as Mental Health and wellbeing support, as well as legal and financial advice
Why Join Us:
VF Corporation is a purpose-led, performance-driven company that fosters a culture of belonging based on respect, connection, openness, and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.
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