Membership Operations Manager
2 days ago
We are seeking an experienced Membership Operations Manager to join our busy team at Mixxos. As a key member of our leadership group, you will be responsible for supporting the day-to-day operations of our membership and events team. The ideal candidate will have strong leadership skills, commercial acumen, and the ability to deliver exceptional customer service.
This is a fantastic opportunity for a motivated individual who is passionate about delivering outstanding results through team performance.
Main Responsibilities:- Be a role model for the team and respond to high volumes of enquiries
- Manage and resolve escalated complaints from the team
- Motivate and manage the team to achieve targets and goals
- Consistent quality checking and feedback, working within a structured framework
- Create and manage a daily staff rota to determine who is covering the different channels where clients can leave enquiries
The successful candidate will have a minimum of 2 years' experience in a leadership role, with a proven track record of delivering results through team performance. You will also have excellent communication skills, attention to detail, and be commercially astute.
Key Skills and Qualifications:- Previous leadership experience
- Commercial/Business acumen
- Exceptional customer service
- Organised
- Attention to detail
- Excellent communication skills
The salary for this role is approximately £35,000 per annum, depending on experience. Benefits include 24 days annual leave + bank holidays, 35-hour week, hybrid working after training, professional growth and training opportunities, and a generous benefits package which includes gym discounts, pension plan, season ticket travel loans, and health and dental plans.
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Membership Team Lead
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