Membership Operations Manager

2 days ago


Milton Keynes, Milton Keynes, United Kingdom Mixxos Full time
Job Summary

We are seeking an experienced Membership Operations Manager to join our busy team at Mixxos. As a key member of our leadership group, you will be responsible for supporting the day-to-day operations of our membership and events team. The ideal candidate will have strong leadership skills, commercial acumen, and the ability to deliver exceptional customer service.

This is a fantastic opportunity for a motivated individual who is passionate about delivering outstanding results through team performance.

Main Responsibilities:
  • Be a role model for the team and respond to high volumes of enquiries
  • Manage and resolve escalated complaints from the team
  • Motivate and manage the team to achieve targets and goals
  • Consistent quality checking and feedback, working within a structured framework
  • Create and manage a daily staff rota to determine who is covering the different channels where clients can leave enquiries

The successful candidate will have a minimum of 2 years' experience in a leadership role, with a proven track record of delivering results through team performance. You will also have excellent communication skills, attention to detail, and be commercially astute.

Key Skills and Qualifications:
  • Previous leadership experience
  • Commercial/Business acumen
  • Exceptional customer service
  • Organised
  • Attention to detail
  • Excellent communication skills

The salary for this role is approximately £35,000 per annum, depending on experience. Benefits include 24 days annual leave + bank holidays, 35-hour week, hybrid working after training, professional growth and training opportunities, and a generous benefits package which includes gym discounts, pension plan, season ticket travel loans, and health and dental plans.



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