Customer Service Associate

5 days ago


Milton Keynes, Milton Keynes, United Kingdom Membership Bespoke Full time

Main Responsibilities


Manage the entire member lifecycle, ensuring seamless customer relationships and delivery of exceptional service.


Responsibilities include:



  • Member onboarding and retention
  • Answering and screening enquiries by telephone and email
  • Following-up membership referrals and leads
  • Providing support for member professional progression
  • Administering member services and training courses
  • Interacting with learners and trainers
  • Updating CRM with regular reports
  • Providing ad-hoc support as needed

Essential Skills


We're looking for a proactive, self-starting individual with excellent customer service skills and b2b experience.


Key skills include:



  • Excellent verbal and communication skills
  • Organisational skills and ability to meet tight deadlines
  • Accuracy and attention to detail
  • IT/Microsoft skills

If you're a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we'd love to hear from you.



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