Professional Membership Coordinator

10 hours ago


Milton Keynes, Milton Keynes, United Kingdom Membership Bespoke Full time
Job Description

We are looking for a highly skilled Customer Service Executive to join our team at Maintenance Organisation in Milton Keynes.

Main Tasks
  • Member Relationship Management: Manage customer relationships, deliver services, and process memberships.
  • Membership Renewals & Queries: Handle membership renewals, process payments, and address general queries via phone and email.
  • Membership Referrals & Onboarding: Follow up on membership referrals, create a seamless joining experience, and onboard new members.
  • Professional Member Support: Promote training and courses to support members' professional development.
  • Service Administration: Utilise CRM and LMS systems to administer member services and training programs.
Key Qualifications
  • Proactive approach, excellent customer service, and b2b experience.
  • Strong verbal and written communication skills.
  • Effective telephone and interpersonal skills.
  • Organisational skills: Prioritise tasks, meet deadlines, and maintain accuracy.
  • Proficiency in IT / Microsoft tools.
Remuneration

The successful candidate can expect a salary of approximately £28,000 per annum. The position includes a range of benefits, including pension, 25 days annual leave, and an employee assistance program.

About Our Business

Maintenance Bespoke is a specialist recruitment agency dedicated to serving Trade Associations, Unions, Professional and Regulatory Bodies.



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