Professional Membership Coordinator
10 hours ago
We are looking for a highly skilled Customer Service Executive to join our team at Maintenance Organisation in Milton Keynes.
Main Tasks- Member Relationship Management: Manage customer relationships, deliver services, and process memberships.
- Membership Renewals & Queries: Handle membership renewals, process payments, and address general queries via phone and email.
- Membership Referrals & Onboarding: Follow up on membership referrals, create a seamless joining experience, and onboard new members.
- Professional Member Support: Promote training and courses to support members' professional development.
- Service Administration: Utilise CRM and LMS systems to administer member services and training programs.
- Proactive approach, excellent customer service, and b2b experience.
- Strong verbal and written communication skills.
- Effective telephone and interpersonal skills.
- Organisational skills: Prioritise tasks, meet deadlines, and maintain accuracy.
- Proficiency in IT / Microsoft tools.
The successful candidate can expect a salary of approximately £28,000 per annum. The position includes a range of benefits, including pension, 25 days annual leave, and an employee assistance program.
About Our BusinessMaintenance Bespoke is a specialist recruitment agency dedicated to serving Trade Associations, Unions, Professional and Regulatory Bodies.
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