Member Services Coordinator

19 hours ago


Milton Keynes, Milton Keynes, United Kingdom Wild Recruitment Full time

We are looking for a Member Services Coordinator to join our team at Wild Recruitment. This is an excellent opportunity to work in a dynamic environment where you can make a real difference in providing high-quality customer service.

In this role, you will be responsible for handling enquiries, promoting services and events, and providing information and benefits to our members. You will also be working closely with other teams to deliver a first-class service.

Data security, protection, and confidentiality are crucial aspects of this role, and you will need to report any breaches or suspected breaches of policies.

Key Responsibilities:

  • Process member applications and maintain accurate records
  • Provide guidance on products and services available to students, qualification holders, and members
  • Collaborate with colleagues to resolve enquiries and improve member experience
  • Support students into membership in line with membership growth and retention targets
  • Evaluate individuals' regulatory requirements in accordance with clients' Byelaws and regulations

Experience Required:

  • Proven customer service experience
  • Strong communication and interpersonal skills
  • Ability to work in a team environment
  • Basic IT skills, including Microsoft Office
  • Organisational and time management skills

Benefits:

  • Competitive salary package
  • Ongoing training and development opportunities
  • Flexible working arrangements
  • Opportunities for career progression

Salary: An estimated salary range of £29,000 - £33,000 per annum is expected for this role based on industry standards and location.



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