Customer Experience Champion
1 week ago
We are one of the UK's leading sofa specialists, with over 100 retail stores and a commitment to providing excellent customer experiences.
Role OverviewThis is an exciting opportunity to join our Retail team as a Customer Experience Champion - Furniture Sales. As a key member of our store team, you will be responsible for delivering exceptional customer service and sales results.
Salary and BenefitsWe offer a competitive salary, with a basic pay range of £21,280 - £24,980 per annum, plus uncapped commission, which can reach up to £30,000 per year. In addition, we offer a range of benefits, including guaranteed commission in the first three months, employee discounts, and career progression opportunities.
Job Description- Welcome customers into the store and provide them with a personalized shopping experience, helping them find the perfect piece of furniture for their home.
- Accurately complete customer orders and process finance applications, ensuring seamless transactions and building trust with our customers.
- Work collaboratively with colleagues to achieve sales targets and deliver a 5-star customer experience, ensuring our showrooms are warm, friendly, and safe environments for everyone.
- Maintain knowledge on all ScS products and services, staying up-to-date on new releases and features to provide expert advice to customers.
- Sales-driven individual with a passion for delivering exceptional customer experiences.
- Previous experience in a customer-facing role, ideally within a retail environment.
- Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.
- Flexibility to work shift patterns, including weekends and holidays, as required.
- A strong work ethic, resilience, and a 'can-do' attitude, with a willingness to learn and adapt to new situations.
- Competitive salary and uncapped commission potential.
- Guaranteed commission in the first three months.
- Employee discounts and rewards scheme.
- Career progression opportunities and long-service awards.
- Enhanced maternity, paternity, and adoption leave policies.
- Access to our Employee Assistance Programme and medicash health plans.
We are looking for a motivated and customer-focused individual who shares our passion for delivering exceptional experiences. If you have a proven track record of sales success and a desire to work in a dynamic retail environment, we would love to hear from you.
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