Customer Experience Champion

1 week ago


Stevenage, Hertfordshire, United Kingdom ScS Full time
About ScS

We are one of the UK's leading sofa specialists, with over 100 retail stores and a commitment to providing excellent customer experiences.

Role Overview

This is an exciting opportunity to join our Retail team as a Customer Experience Champion - Furniture Sales. As a key member of our store team, you will be responsible for delivering exceptional customer service and sales results.

Salary and Benefits

We offer a competitive salary, with a basic pay range of £21,280 - £24,980 per annum, plus uncapped commission, which can reach up to £30,000 per year. In addition, we offer a range of benefits, including guaranteed commission in the first three months, employee discounts, and career progression opportunities.

Job Description
  • Welcome customers into the store and provide them with a personalized shopping experience, helping them find the perfect piece of furniture for their home.
  • Accurately complete customer orders and process finance applications, ensuring seamless transactions and building trust with our customers.
  • Work collaboratively with colleagues to achieve sales targets and deliver a 5-star customer experience, ensuring our showrooms are warm, friendly, and safe environments for everyone.
  • Maintain knowledge on all ScS products and services, staying up-to-date on new releases and features to provide expert advice to customers.
Requirements
  • Sales-driven individual with a passion for delivering exceptional customer experiences.
  • Previous experience in a customer-facing role, ideally within a retail environment.
  • Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.
  • Flexibility to work shift patterns, including weekends and holidays, as required.
  • A strong work ethic, resilience, and a 'can-do' attitude, with a willingness to learn and adapt to new situations.
Benefits
  • Competitive salary and uncapped commission potential.
  • Guaranteed commission in the first three months.
  • Employee discounts and rewards scheme.
  • Career progression opportunities and long-service awards.
  • Enhanced maternity, paternity, and adoption leave policies.
  • Access to our Employee Assistance Programme and medicash health plans.
About You

We are looking for a motivated and customer-focused individual who shares our passion for delivering exceptional experiences. If you have a proven track record of sales success and a desire to work in a dynamic retail environment, we would love to hear from you.



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