Customer Experience Specialist

3 days ago


Stevenage, Hertfordshire, United Kingdom Group 1 Automotive Full time
Job Description:
As a Service Advisor in our aftersales department, you will play a vital role in delivering exceptional customer experiences. Your primary responsibility will be to engage with customers throughout the day, keeping them informed and updated on the progress of their vehicle repairs.

Key Responsibilities:
1. Welcome and engage customers in a friendly and professional manner.
2. Keep customers informed and updated on the progress of their vehicle repairs.
3. Promote additional services and repairs based on Technician recommendations.
4. Schedule vehicles for appointments efficiently and accurately.
5. Conduct pre-appointment customer calls to confirm bookings and address preliminary questions.

What We Can Offer:
- 24/7 online access to healthcare professionals.
- Car purchasing and lease schemes.
- Servicing, parts & accessory colleague discounts.
- Enhanced holiday allowance with length of service.
- Paid day off for your birthday.
- Company share purchase plan.
- Loan plans for colleagues, including toolbox and travel tickets.
- Colleague referral payments.
- Industry leading family friendly policies.

The ideal candidate will possess excellent communication skills, with the ability to engage effectively with customers and colleagues. Previous experience in delivering exceptional customer service is also essential.

  • Stevenage, Hertfordshire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a Customer Experience Specialist to provide excellent service and resolve queries in a timely manner at beBee Professionals in the UK.Key Responsibilities:Handle customer inquiries and resolve issues efficiently.Provide accurate information regarding products and services.Process customer orders and manage account information.Work closely with...


  • Stevenage, Hertfordshire, United Kingdom ScS Full time

    About ScSWe are one of the UK's leading sofa specialists, with over 100 retail stores and a commitment to providing excellent customer experiences.Role OverviewThis is an exciting opportunity to join our Retail team as a Customer Experience Champion - Furniture Sales. As a key member of our store team, you will be responsible for delivering exceptional...


  • Stevenage, Hertfordshire, United Kingdom ScS Full time

    At ScS, we are committed to fostering an inclusive and equitable workplace where everyone feels valued and respected. Our mission is to provide customers with an exceptional customer experience, selling beautiful products with outstanding value, quality and choice.Job OverviewThis role involves working within our store in Roaring Meg Retail Park in Stevenage...


  • Stevenage, Hertfordshire, United Kingdom MBDA UK Ltd Full time

    Customs Compliance RoleMBDA UK Ltd is seeking a skilled Customs Compliance Specialist to join our team. As a Customs Compliance Specialist, you will be responsible for assessing, auditing, and reviewing the accuracy of HMRC customs entries. Your role will be crucial in identifying errors, missed opportunities, and areas for improvement for the business.Key...


  • Stevenage, Hertfordshire, United Kingdom Cameron Clarke Associates Full time

    Customer Service Resolution SpecialistCameron Clarke Associates is seeking a dedicated and detail-oriented Customer Service Resolution Specialist to join their team.The ideal candidate will possess excellent problem-solving abilities, a calm and empathetic nature, and strong administration skills.Key Responsibilities:Managing customer complaints through...


  • Stevenage, Hertfordshire, United Kingdom CLARION HOUSING GROUP LIMITED Full time

    We are seeking a highly skilled Customer Accounts Specialist to join our team at Clarion Housing Group Limited in Stevenage.Key ResponsibilitiesThe ideal candidate will play a key role in supporting the delivery of our income management service and policies, with a focus on maximising rent collection and minimising financial hardship for our customers across...

  • Deputy Manager

    4 weeks ago


    Stevenage, Hertfordshire, United Kingdom Hollywood Bowl Full time

    About the RoleWe are seeking a highly motivated and experienced Deputy Manager to join our team at Hollywood Bowl Group. As a Deputy Manager, you will be responsible for leading the customer experience and taking accountability for the centre in the absence of the Centre Manager.Key ResponsibilitiesSupport the Centre Manager with back of house duties and run...


  • Stevenage, Hertfordshire, United Kingdom Clarion Housing Full time

    We are seeking a highly motivated Customer Accounts Specialist to join our team based in the UK. This role will play a key part in supporting the delivery of our income management service and policies, focusing on maximising rent collection and minimising financial hardship for our customers across the entire group.The ideal candidate will be target-driven,...

  • Sales Assistant

    4 weeks ago


    Stevenage, Hertfordshire, United Kingdom WHSmith Full time

    Job Role OverviewWe are seeking a Sales Assistant to join our team at WHSmith. As a Sales Assistant, you will be responsible for providing exceptional customer service and working independently or as part of a team to deliver our store standards.About the RoleYou will be responsible for delivering an exceptional customer experience, carrying out stock...


  • Stevenage, Hertfordshire, United Kingdom Sizzling Pub & Grill Full time

    Salary DetailsThe estimated annual salary for this role is £20,000 - £25,000, depending on experience.As a member of our team, you'll enjoy flexible shifts, a generous 33% discount across all our brands, and 20% off for friends and family.


  • Stevenage, Hertfordshire, United Kingdom MBDA Full time

    Customer Support and Services Role About the OpportunityWe are seeking a Customer Support and Services Specialist to join our team at MBDA, working directly with the Royal Navy, Army and Royal Air Force (RAF). The successful candidate will be responsible for ensuring our products are ready for action when they are required.Key ResponsibilitiesDefinition,...


  • Stevenage, Hertfordshire, United Kingdom Trusta trader Full time

    About the RoleWe are seeking a dedicated Complaint Resolution Specialist to join our vibrant team at Trusta Trader. As a Customer Service Liaison, you will play a pivotal role in ensuring customers receive prompt and effective resolution to their concerns.Your Key ResponsibilitiesManage customer complaints through various channelsCollaborate with different...


  • Stevenage, Hertfordshire, United Kingdom East and North Herts NHS Trust Full time

    Career Opportunity\We are looking for an experienced General Medicine Specialist to join our team as a Senior Doctor for Complex Care Coordination. This role involves leading the management of patients in a 24-bedded ward, focusing on acute medicine and complex presentations.Key Duties\Develop and implement effective care plans, working collaboratively with...


  • Stevenage, Hertfordshire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Stevenage, UK.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and services.Work...


  • Stevenage, Hertfordshire, United Kingdom beBee Professionals Full time £20,000 - £25,000

    We are seeking a highly motivated and customer-focused Sales Assistant to join our retail team in Stevenage, United Kingdom. As a Sales Assistant, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Provide excellent customer service and assist customers with product...


  • Stevenage, Hertfordshire, United Kingdom beBee Professionals Full time £20,000 - £25,000

    We are seeking a highly motivated and customer-focused Sales Assistant to join our retail team in Stevenage, United Kingdom. As a Sales Assistant, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Customer Service: Greet and assist customers with product selection,...


  • Stevenage, Hertfordshire, United Kingdom Clarion Housing Group Full time

    About the RoleWe are seeking a Customer Accounts Specialist to join our team in Stevenage, focusing on delivering high-quality service and maximising rent collection for our customers.This role is ideal for someone with a housing background, GCSE Maths and English Grade C or equivalent, and proficiency in MS Office packages. Excellent communication skills...


  • Stevenage, Hertfordshire, United Kingdom MBDA UK Ltd Full time

    Job Opportunity:MBDA UK Ltd is seeking an Engineering Support Specialist to join our Customer Support and Services team. This role offers a unique opportunity to apply your university knowledge to real-world engineering projects and technologies.About the Role:As an Engineering Support Specialist, you will be responsible for working with our development team...


  • Stevenage, Hertfordshire, United Kingdom Asda Stores Ltd Full time

    About the RoleWe're looking for a skilled Delivery Operations Specialist to join our team at Asda Stores Ltd. As a key member of our delivery operations, you'll play a vital role in ensuring our customers receive their orders on time and in great condition.Key ResponsibilitiesDeliver excellent customer service by providing a fast and efficient delivery...


  • Stevenage, Hertfordshire, United Kingdom Stonegate - Bars & Venues Full time

    Front of House Team Member Role OverviewAt Draper Arms, we're looking for a skilled Front of House Team Member to join our team. As a Front of House Team Member, you'll be the first point of contact for our guests, ensuring they receive a warm and welcoming experience.Key ResponsibilitiesPrepare and serve high-quality food and drink to our guestsMake...