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Resident Services Coordinator

2 months ago

Leeds, Leeds, United Kingdom Homes for Students Full time
{"title": "Resident Services Assistant", "description": "Make a Difference in Student Accommodation

We are seeking a highly motivated and customer-focused Resident Services Assistant to join our team at Kirkstall Brewery. As a key member of our operations team, you will play a vital role in providing exceptional customer service to our students and visitors.

Key Responsibilities:
  • Provide a warm and friendly meet and greet service, reception support, and help desk assistance.
  • Contribute to various back-office functions, providing administrative support to the operations team and Property Manager.
  • Support open days, intake days, and departures, ensuring a seamless and enjoyable experience for all.
  • Handle customer and visitor inquiries via email, website, telephone, and in person, providing accurate and appropriate advice and information.
Requirements:
  • Exceptional customer service skills, always displaying a helpful and patient attitude.
  • Experience using Microsoft Office software.
  • Quick and efficient learning ability.
  • Proficient in presenting information accurately, professionally, and appropriately.
  • Experience prioritising workload to meet competing deadlines without close supervision.
  • Team player with a flexible approach.
What's on Offer:
  • Generous holiday package of 25 days, plus bank holidays, to recharge and enjoy life outside of work.
  • Access to a range of exclusive retail discounts to make your money go further.
  • Take your special day off and enjoy your birthday with a well-deserved break from work.
  • Stay active and eco-friendly with our cycle-to-work scheme.
  • Make a difference in the community with 2 charity days per annum.

We are proud members of Inclusive Employers and value the growth and learning that comes from a diverse team. We encourage applications from candidates of all backgrounds and communities, and we are open to discussing any reasonable adjustments you may require.", "lang_code": "en-US"}