Residence Service Supervisor
3 weeks ago
At the University of Leeds, we are seeking a highly skilled and customer-focused individual to join our Residential Services team as a Residence Service Supervisor. This role is responsible for providing a high-quality front-line reception service to our customers, as well as undertaking minor repair and maintenance tasks and site audits.
Key Responsibilities:
- Provide a flexible service, working as necessary at Residence locations to meet the needs of the business.
- Supervise the performance of external contractors working at the site in line with our Service Level Agreements.
- Undertake minor repair and maintenance tasks and site audits.
- Provide a high-quality front-line reception service to our customers.
What We Offer:
- Generous annual leave.
- Generous pension scheme options plus life assurance.
- Health and Wellbeing: Discounted staff membership options at The Edge, our state-of-the-art Campus gym, with a pool, sauna, climbing wall, cycle circuit, and sports halls.
- Personal Development: Access to courses run by our Organisational Development & Professional Learning team, and self-development courses including languages, Creative Writing, Wellbeing Therapies and much more.
Requirements:
- A full current valid driving licence (for manual vehicles) and recent driving experience.
- Significant experience of working in a front-line customer service environment.
- Communication and interpersonal skills.
- Ability to work on your own initiative with minimal supervision as well as working as part of a wider team.
Working Hours:
The standard shift pattern for this role is 4 days on, 4 days off, 10 hours per shift with a 1 hour unpaid break.
Basic Disclosure Check:
The post also requires a Basic Disclosure Check.
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