Residence Service Supervisor

1 week ago


Leeds, Leeds, United Kingdom University of Leeds Full time

Residence Service Supervisor Role Overview

We are seeking a highly skilled and experienced Residence Service Supervisor to join our team at the University of Leeds. This role is responsible for providing a high-quality front-line reception service to our customers, undertaking minor repair and maintenance tasks, and supervising the performance of external contractors.

Key Responsibilities:

  • Provide a flexible service, working as necessary at Residence locations to meet the needs of the business.
  • Supervise the performance of external contractors working at the site in line with our Service Level Agreements.
  • Undertake minor repair and maintenance tasks to ensure the smooth operation of our Residence sites.
  • Drive a Residential Services vehicle, requiring a full current valid driving licence (manual vehicles) and recent driving experience.

What We Offer:

  • Generous annual leave.
  • Generous pension scheme options plus life assurance.
  • Health and wellbeing: discounted staff membership options at The Edge, our state-of-the-art Campus gym.
  • Personal development: access to courses run by our Organisational Development & Professional Learning team.

Requirements:

  • A full current valid driving licence (manual vehicles) and recent driving experience.
  • Significant experience of working in a front-line customer service environment.
  • Excellent communication and interpersonal skills.
  • Ability to work on your own initiative with minimal supervision.

Working Arrangements:

  • Standard shift pattern: 4 days on, 4 days off, 10 hours per shift with a 1 hour unpaid break.
  • Residence staff are required to provide a flexible service, working as necessary at Residence locations to meet the needs of the business.

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