Residence Service Supervisor
1 week ago
Residence Service Supervisor Role Overview
We are seeking a highly skilled and experienced Residence Service Supervisor to join our team at the University of Leeds. This role is responsible for providing a high-quality front-line reception service to our customers, undertaking minor repair and maintenance tasks, and supervising the performance of external contractors.
Key Responsibilities:
- Provide a flexible service, working as necessary at Residence locations to meet the needs of the business.
- Supervise the performance of external contractors working at the site in line with our Service Level Agreements.
- Undertake minor repair and maintenance tasks to ensure the smooth operation of our Residence sites.
- Drive a Residential Services vehicle, requiring a full current valid driving licence (manual vehicles) and recent driving experience.
What We Offer:
- Generous annual leave.
- Generous pension scheme options plus life assurance.
- Health and wellbeing: discounted staff membership options at The Edge, our state-of-the-art Campus gym.
- Personal development: access to courses run by our Organisational Development & Professional Learning team.
Requirements:
- A full current valid driving licence (manual vehicles) and recent driving experience.
- Significant experience of working in a front-line customer service environment.
- Excellent communication and interpersonal skills.
- Ability to work on your own initiative with minimal supervision.
Working Arrangements:
- Standard shift pattern: 4 days on, 4 days off, 10 hours per shift with a 1 hour unpaid break.
- Residence staff are required to provide a flexible service, working as necessary at Residence locations to meet the needs of the business.
Basic Disclosure Check:
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