Residence Service Supervisor

2 months ago


Leeds, Leeds, United Kingdom University of Leeds Full time

Job Summary:

The University of Leeds is seeking a highly skilled and experienced Residence Service Supervisor to join our team. As a key member of our Residential Services department, you will be responsible for providing a high-quality front-line reception service to our customers, while also supervising the performance of external contractors and undertaking minor repair and maintenance tasks.

Key Responsibilities:

  • Provide a flexible and responsive service to meet the needs of the business, working at various Residence locations as required.
  • Supervise the performance of external contractors, ensuring that they meet our Service Level Agreements.
  • Undertake minor repair and maintenance tasks, as well as site audits, to ensure that our facilities are safe and well-maintained.
  • Drive a Residential Services vehicle, requiring a full current valid driving licence (manual vehicles) and recent driving experience.
  • Work collaboratively with other teams to ensure that our services are delivered to a high standard.

Requirements:

  • A full current valid driving licence (manual vehicles) and recent driving experience.
  • Significant experience of working in a front-line customer service environment, with excellent communication and interpersonal skills.
  • Ability to work on your own initiative with minimal supervision, as well as working as part of a wider team.
  • Basic Disclosure Check.

What We Offer:

  • Generous annual leave.
  • Generous pension scheme options plus life assurance.
  • Health and Wellbeing: Discounted staff membership options at The Edge, our state-of-the-art Campus gym, with a pool, sauna, climbing wall, cycle circuit, and sports halls.
  • Personal Development: Access to courses run by our Organisational Development & Professional Learning team, and self-development courses including languages, Creative Writing, Wellbeing Therapies and much more.
  • Access to on-site childcare, shopping discounts and travel schemes are also available.


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