Parking Services Director
4 weeks ago
A key role for a seasoned leader to drive improvements in parking services for a West London borough. The successful candidate will provide operational leadership, ensuring financial and operational effectiveness, and aligning services with the borough's strategic objectives.
Key Responsibilities:
- Deliver operational leadership that reflects Council values
- Lead operational delivery, focusing on financial and project management to meet Council expectations
- Manage a large team, fostering motivation, development, and performance management to build high-performing teams
- Lead capital and revenue budget management, ensuring resources are optimised for cost-effectiveness and value for money
- Oversee service projects, including scoping, planning, and delivery within agreed schedules and budgets
- Lead procurement and manage contractors and suppliers, ensuring compliance with contracts and maximising commercial benefits
- Develop and implement business plans, setting clear targets for service performance and leading interventions to address any shortfalls
- Ensure adherence to governance, including audit, procurement, risk management, and health & safety
- Champion service reform and modernization initiatives, driving continuous improvement
- Act as an advisor to the Council's leadership, offering expert advice on parking operations, policies, and service delivery
- Represent the Council in key external partnerships and engage with organizations such as TfL, GLA, and other local authorities
Requirements:
- Senior management experience in a high-transaction frontline service environment
- A proven ability to drive performance improvements with tangible outcomes for customers
- Demonstrated expertise in resource management, efficiency, and commercial skills
- Experience in managing complex IT systems to support high-volume services
- Proven success in managing large-scale projects, ensuring financial and service targets are met
- Experience in policy development and providing strategic advice
- Proven experience in promoting and managing diversity within the workforce
- Strong operational experience, combining creativity and practical expertise in service delivery
- Excellent judgment and decision-making in high-pressure environments with limited resources
- Proven understanding of best practices in customer services and operational delivery
- Experience in using modern technology to streamline and improve service delivery
- Thorough knowledge of relevant legislation for service management
- Demonstrated leadership and performance management, including addressing underperformance
- Financial expertise in managing large-scale capital and revenue budgets
- Commercial and analytical skills for service improvement and revenue generation
- Successful procurement and contract management experience
- Exceptional communication and presentation skills
- Ability to inspire, mentor, and develop individuals and teams
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