Parking Services Director

4 weeks ago


Southall, Greater London, United Kingdom dnevo Partners Full time

A key role for a seasoned leader to drive improvements in parking services for a West London borough. The successful candidate will provide operational leadership, ensuring financial and operational effectiveness, and aligning services with the borough's strategic objectives.

Key Responsibilities:

  • Deliver operational leadership that reflects Council values
  • Lead operational delivery, focusing on financial and project management to meet Council expectations
  • Manage a large team, fostering motivation, development, and performance management to build high-performing teams
  • Lead capital and revenue budget management, ensuring resources are optimised for cost-effectiveness and value for money
  • Oversee service projects, including scoping, planning, and delivery within agreed schedules and budgets
  • Lead procurement and manage contractors and suppliers, ensuring compliance with contracts and maximising commercial benefits
  • Develop and implement business plans, setting clear targets for service performance and leading interventions to address any shortfalls
  • Ensure adherence to governance, including audit, procurement, risk management, and health & safety
  • Champion service reform and modernization initiatives, driving continuous improvement
  • Act as an advisor to the Council's leadership, offering expert advice on parking operations, policies, and service delivery
  • Represent the Council in key external partnerships and engage with organizations such as TfL, GLA, and other local authorities

Requirements:

  1. Senior management experience in a high-transaction frontline service environment
  2. A proven ability to drive performance improvements with tangible outcomes for customers
  3. Demonstrated expertise in resource management, efficiency, and commercial skills
  4. Experience in managing complex IT systems to support high-volume services
  5. Proven success in managing large-scale projects, ensuring financial and service targets are met
  6. Experience in policy development and providing strategic advice
  7. Proven experience in promoting and managing diversity within the workforce
  8. Strong operational experience, combining creativity and practical expertise in service delivery
  9. Excellent judgment and decision-making in high-pressure environments with limited resources
  10. Proven understanding of best practices in customer services and operational delivery
  11. Experience in using modern technology to streamline and improve service delivery
  12. Thorough knowledge of relevant legislation for service management
  13. Demonstrated leadership and performance management, including addressing underperformance
  14. Financial expertise in managing large-scale capital and revenue budgets
  15. Commercial and analytical skills for service improvement and revenue generation
  16. Successful procurement and contract management experience
  17. Exceptional communication and presentation skills
  18. Ability to inspire, mentor, and develop individuals and teams


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