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Client Success Manager
2 months ago
At Intelerad, we're committed to empowering healthcare organizations to achieve their goals. As a Client Success Manager, you'll play a critical role in ensuring our clients realize continued value from our solutions and services.
Key Responsibilities:- Proactively engage with clients to understand their needs and goals.
- Develop and implement customized plans to drive client success and growth.
- Collaborate with cross-functional teams to ensure seamless delivery of solutions and services.
- Monitor client usage data and provide actionable insights to inform business decisions.
- Lead meetings with key stakeholders to drive account growth and retention.
- Assess and initiate project requests to address client needs and build comprehensive Statements of Works (SOW).
- Manage escalations for client issues and ensure timely resolution.
- Present client progress vs goals during business reviews.
- 5+ years' experience in customer-facing roles.
- 3+ years' experience in customer success or equivalent, with a proven track record of improving customer satisfaction, adoption, and loyalty.
- Experience working in a healthcare setting, ideally within the NHS.
- Proven ability to demonstrate the value of software products and professional services.
- Exceptional communication, negotiation, and leadership skills.
As a Client Success Manager at Intelerad, you'll have the opportunity to work with a talented team of professionals who are passionate about making a difference in healthcare. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
Intelerad is committed to the principles of equal employment and is an equal opportunity employer. We welcome applications from diverse candidates who share our values and are passionate about delivering exceptional results.
