Welfare Services Liaison Officer
22 hours ago
**Job Title:** Welfare Services Liaison Officer
Salary: €23,000 - €25,000 per annum
Location: Fully onsite in Brighton
About the Role:
We are seeking a highly skilled and empathetic individual to join our team as a Welfare Services Liaison Officer. In this role, you will be responsible for providing excellent customer service to vulnerable residents, answering telephone enquiries and assisting with claim forms.
Key Responsibilities:
- Answer telephone enquiries from vulnerable residents regarding the Local Discretionary Social Fund
- Assist residents with completing claim forms over the phone or using our online form
- Provide basic advice on timescales for assessing claims, required information, and signposting to other help services
- Support residents in applying for additional assistance, such as the Priority Services Register with their energy company
- Input notes and perform administrative tasks using our computer system
- Conduct proactive phone calls to inform vulnerable residents about relevant schemes that can assist them
- Deal effectively with individuals from diverse backgrounds, including those with language barriers or disabilities
- Data input and summarizing phone calls into notes
Required Skills and Qualifications:
The successful candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. A strong understanding of social welfare policies and procedures is essential, along with experience working with vulnerable populations.
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