Technical Support Specialist for Software and Hardware

3 weeks ago


London, Greater London, United Kingdom Vision RT Ltd Full time

About the Job

This is an exciting opportunity to join Vision RT Ltd as a Technical Support Specialist for Software and Hardware. In this role, you will be responsible for providing technical support, troubleshooting, and resolving technical issues related to software and hardware. Your key duties will include analyzing system logs, preparing root cause analysis (RCA) reports, and optimizing software deployments on Windows systems.

You will work closely with the development team to ensure smooth software development and deployment. Your expertise in software engineering, particularly in testing, debugging, and object-oriented programming languages like C# or Java, will be highly valued.

  • Assist with customer system integrations and provide third line support to field service engineers and colleagues.
  • Prepare detailed RCA reports for use by the development team in identifying and repairing software issues.
  • Work with Azure DevOps to manage and prioritize backlog and life cycle of issues.
  • Support the entire software development lifecycle, including debugging, quality assurance, and installation/deployment.

Required Skills and Qualifications

  • Highly skilled in software engineering, with expertise in testing, debugging, and object-oriented programming languages like C# or Java.
  • Excellent communication and customer service skills.
  • Familiarity with Azure DevOps and SQL, NoSQL, or any RDBMS.
  • Ability to work independently and as part of a team.

Benefits

Vision RT Ltd offers a competitive salary, excellent benefits package, and opportunities for professional growth and development.


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