Application Support Specialist
4 weeks ago
We are seeking a skilled Application Support Engineer to join our team in a remote working arrangement. As an Application Support Engineer, you will play a key role in ensuring an exceptional customer experience by taking personal ownership of each case.
You will provide remote technical support, assisting users with everything from deployment to disaster recovery and security software. A strong background in software applications and direct customer support is essential.
Key Responsibilities:- Global Customer Support: Provide first-line support for all technical issues, ensuring quick and efficient resolution.
- Technical Troubleshooting: Resolve network, server, and client-side problems, delivering both technical and user assistance.
- System Rollouts & Updates: Assist customers with system-wide deployments and updates.
- Technical Expertise: Proficient in troubleshooting, software deployments, and handling issues in Windows Server environments.
- Technical Skills: Experience with SSL/TLS, SQL, .NET, and security software.
- Customer Service: Excellent communication skills and a customer-focused approach to support.
- Disaster Recovery: Understanding of disaster recovery processes to help customers maintain operational resilience.
- Bonus
- Private Medical
- Fully remote working
We are an innovative SaaS provider, and we are looking for talented individuals who can make an impact. If you have the technical and customer service skills to excel in this role, apply today with your resume and a cover letter.
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