Fortem Application Support Professional

3 days ago


Birmingham, Birmingham, United Kingdom Fortem Cares Full time

About the Job:

">

We are recruiting for an experienced Application Support Professional to join our team. The successful candidate will provide technical support for our applications, identify and resolve issues, and collaborate with colleagues to deliver high-quality solutions.


Key Responsibilities:

">
  • ">
  • Provide 2nd line support for all applications via ServiceNow tickets;">
  • Manage customer expectations and achieve set service level agreements and key performance indicators;">
  • Implement and perform system testing against requirements using best practice methodologies;">
  • Work with branches to perform user acceptance testing of implemented solutions prior to transitioning into the live environment;">
  • Project manage smaller projects ensuring project governance is adhered to;">
  • Organise and manage own workload effectively to meet all project timescales and managers expectations;">
  • Support Application Specialists in set up and testing of all Fortem applications required to meet the needs of the contract;">
  • Deliver training and advice on Applications and Mobile Devices to meet the needs of the contract;">

Requirements:

">
  • ">
  • Proven experience of working with and supporting existing business systems and applications (preferably in the Repairs & Maintenance or Social Housing Management sectors);">
  • Full driving license;">
  • Familiarity with ServiceNow and ITIL foundation or equivalent of 3 years experience;">
  • Strong analytical and problem-solving skills, with excellent communication and interpersonal skills;">
  • Degree-level qualification in a relevant field (e.g., Computer Science, Information Technology) or equivalent experience;">

Benefits:

">
  • ">
  • £42,000 per annum (dependent on experience);">
  • 25 days annual leave + bank holidays & your birthday off;">
  • Pay review every January;">
  • 26 weeks full pay maternity leave;">
  • 8 weeks full pay paternity leave;">
  • Discounted gym memberships at national and local gyms;">
  • Up to £3,000 colleague referral fee;">
  • Other benefits including dental care, private healthcare, cycle-to-work scheme, mobile phone provider discounts & more;">

About Us:

">

Fortem Solutions is a dynamic and growing company, committed to delivering exceptional results for our clients. We believe in building long-term relationships based on trust, respect, and open communication.



  • Birmingham, Birmingham, United Kingdom Fortem Solutions Ltd Full time

    The Role Fortem Solutions Ltd is seeking an Application Support Specialist to join their team. This role will involve providing essential 2nd line support for a wide variety of off the shelf and in house developed web and mobile apps. The ideal candidate will have previous experience supporting/mobilising one or more of the following applications: FieldView,...


  • Birmingham, Birmingham, United Kingdom Fortem Cares Full time

    We are recruiting a Business Support Specialist to join our team at Fortem Cares in Birmingham. This is a full-time permanent position with a salary of approximately £27,000 - £32,000 per year.Job DescriptionThis role will involve providing administrative support to the commercial team, ensuring timely and accurate completion of tasks.Maintain accurate...


  • Birmingham, Birmingham, United Kingdom Fortem Cares Full time

    Company Overview:">At Fortem, we are dedicated to providing exceptional customer experiences and delivering innovative solutions. As a leading provider of Application and Data Services, we strive to build strong relationships with our clients and exceed their expectations.Job Description:">We are seeking an experienced Application Systems Specialist to join...

  • Support Analyst

    3 days ago


    Birmingham, Birmingham, United Kingdom Fortem Cares Full time

    About the Role:">We are looking for an experienced Support Analyst to join our IT Solutions team. In this role, you will be responsible for providing expert support for our wide range of applications, ensuring that our customers receive exceptional service and that our applications are running smoothly.Responsibilities:">">Provide 2nd line support for all...


  • Birmingham, Birmingham, United Kingdom Fortem Cares Full time

    About Fortem CaresFortem Cares is a forward-thinking organization based in Birmingham, dedicated to delivering high-quality projects. As a driven and professional Assistant Quantity Surveyor, you will play a crucial role in our 4-person commercial team.


  • Birmingham, Birmingham, United Kingdom Fortem Cares Full time

    We are seeking a skilled Commercial Administrator to join our team at Fortem Cares in Birmingham. This is a full-time permanent position with a competitive salary of approximately £25,000 - £30,000 per annum.Job OverviewThis role will involve supporting the commercial team with general administration tasks, ensuring timely and accurate completion.Maintain...


  • Birmingham, Birmingham, United Kingdom Fortem Cares Full time

    We are looking for a diligent Administrative Coordinator to join our team at Fortem Cares. This is a full-time permanent position with a salary range of £28,000 - £35,000 per year.Key ResponsibilitiesThis role involves assisting the commercial team with administrative tasks, ensuring prompt and accurate completion.Input accurate and timely information,...


  • Birmingham, Birmingham, United Kingdom Fortem Cares Full time

    Company Overview">Fortem Cares is a values-based business that prioritizes its people and provides a supportive work environment. As a Bricklayer at Fortem, you will be part of a team that delivers high-quality services with the minimum of supervision.


  • Birmingham, Birmingham, United Kingdom Fortem Cares Full time

    About the RoleThis is an exciting opportunity for a skilled Painter & Decorator to join our team at Fortem Cares. You will be working in a fast-paced environment, delivering high-quality painting and decorating services to our clients in Coventry.Salary InformationThe estimated salary for this role is £25,000 - £35,000 per annum, depending on...

  • Roofing Craftsman

    4 weeks ago


    Birmingham, Birmingham, United Kingdom Fortem Cares Full time

    The RoleFortem Cares is seeking a skilled Roofer Multi to join our team in Birmingham. This is an exciting opportunity to work with a highly successful and expanding business.Key ResponsibilitiesAs a Roofer Multi, you will be responsible for carrying out predominantly reactive maintenance, repairing and renewing sections on a wide variety of different roof...


  • Birmingham, Birmingham, United Kingdom Fortem Cares Full time

    The Role Fortem Solutions are seeking a highly skilled tradesperson to fill the position of Carpenter Multi on our Birmingham City Council contract.Benefits:Company van provided for work purposes25 days annual leave + bank holidays & your birthday offEligibility to bonus schemePay review every January26 weeks full pay maternity leave8 weeks full pay...


  • Birmingham, Birmingham, United Kingdom Fortem Cares Full time

    The Role:Fortem Solutions is currently recruiting for a skilled Carpenter Multi to work on our Birmingham City Council contract. The successful candidate will be responsible for carrying out repairs and maintenance to Social Housing properties, ensuring all work is undertaken to a high standard with minimal supervision.Key Responsibilities:Carrying out...


  • Birmingham, Birmingham, United Kingdom Fortem Cares Full time

    About the Role:We are seeking a talented Assistant Quantity Surveyor to join our team in Birmingham.This is a great opportunity to work with a reputable company like Fortem Cares, where you will be responsible for providing commercial support to senior surveying staff on one or more projects.Key ResponsibilitiesContract Management: Ensure the company secures...


  • Birmingham, Birmingham, United Kingdom Fortem Cares Full time

    The RoleFortem Cares is seeking a skilled Customer Liaison Officer to join our team in Birmingham. As a key member of our team, you will be responsible for ensuring exceptional customer satisfaction levels by providing support to the Site Team and engaging with tenants and residents.Key Responsibilities:Ensure all forms of communication are created,...


  • Birmingham, Birmingham, United Kingdom Fortem Cares Full time

    The RoleAt Fortem Cares, we are seeking a skilled Void Operations Team Lead to oversee our Void Team in Birmingham. As a leader, you will drive our team to achieve exceptional results within tight deadlines. Key responsibilities include:Motivating, coaching, and retaining tradespeopleDeveloping a method for assessing and categorizing team members' competency...

  • Bricklayer

    4 weeks ago


    Birmingham, Birmingham, United Kingdom Fortem Cares Full time

    The RoleWe are currently recruiting for a skilled Bricklayer to join our team at Fortem Cares in Birmingham. As a Bricklayer, you will be responsible for carrying out all aspects of bricklaying to a high standard with minimal supervision. You will also be expected to carry out other multi-skilled works to enable you to complete the whole job rather than just...


  • Birmingham, Birmingham, United Kingdom Fortem Cares Full time

    The Role:Fortem Cares is seeking a professional and experienced Finishing Foreman to join our team in Stratford-upon-Avon. This role involves overseeing a small team, deputising for the Supervisor and undertaking a range of building maintenance work.Responsibilities:Manage a small team and deputise for the SupervisorUndertake supervisory duties when...


  • Birmingham, Birmingham, United Kingdom Fortem Cares Full time

    Job DescriptionWe are seeking an experienced and confident Customer Liaison Officer to join our team at Fortem Cares in Birmingham, working on the Repairs & Maintenance side.The RoleThis full-time position involves delivering and improving customer and client satisfaction across planned works projects through engaging tenants and supporting the Site Manager...


  • Birmingham, Birmingham, United Kingdom Fortem Cares Full time

    The RoleFortem Cares is seeking an experienced and dynamic Customer Liaison Officer to join our team based in Birmingham. The successful candidate will be accountable for delivering and continuously improving customer and client satisfaction levels, supporting the execution of a large capital works programme. This programme involves enhancements to...


  • Birmingham, Birmingham, United Kingdom Fortem Cares Full time

    Job OverviewAs a Customer Liaison Officer at Fortem Cares, you will play a key role in delivering exceptional customer satisfaction across planned works projects. Working closely with the Site Manager, you will engage with tenants and provide support to ensure smooth project execution.