Technical Applications Specialist
1 month ago
As a Technical Applications Specialist at Recruit Engineering, you will provide efficient and cost-effective applications support, training, and turn-key solutions for new and existing machine models. Your primary responsibility will be to deliver a high standard of technical support to the pre-sales team, including machine demonstrations, machine setup, time studies, process, tooling, and programming, to meet the needs of sales engineers, dealers, and customers.
Key Responsibilities:
Visit customer sites across the UK and Ireland to provide machine setup, prove-out, cutting, and operator training as required.
Support dealers in various regions by providing machine setup, prove-out, cutting, and engineer training for both new and existing machine models.
Develop and test machining methods and programs designed to address customers' manufacturing challenges by collaborating with sales engineers and liaising directly with customers.
Additional Responsibilities:
Conduct machine demonstrations for dealer staff and customers, including setting up and programming machines for either a customer's component or standard test components.
Operate the machine, explain key elements of the process, and address questions in a positive and helpful manner.
Calculate accurate and realistic cycle time estimates for UK and European sales engineers, utilizing the full machine capabilities to ensure the shortest possible cycle times for production environments.
Install machines at customer sites and showrooms, ensuring they are installed according to factory specifications and reporting any packing shortages.
Test machine functions to ensure they are safe to use and visit customers to resolve any operational issues with installed machines.
Provide technical support and advice to customers and dealers via telephone and stay updated on new machine models by attending manufacturer training courses.
Assist in the development of training courses for new machines and provide any other required technical support.
Travel internationally to assist dealer staff with machine setup, programming, and end-user training at dealer premises or customer sites.
Provide support for exhibitions and in-house shows in the UK and across the dealer network.
Role Development:
Comprehensive product training will be provided over an extended period, enabling you to develop the ability to support service and applications teams through training.
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