Aftersales Team Lead

4 weeks ago


London, Greater London, United Kingdom Watches of Switzerland Full time

At Watches of Switzerland Group, we are seeking an exceptional Aftersales Team Lead to join our team and support the leadership of our showroom. This role will play a crucial part in delivering the After Sales experience to our clients, driving efficiency, and achieving performance targets.

Key Responsibilities:

  • Lead and motivate a team to deliver exceptional client experiences, improve efficiency, and meet performance targets.
  • Collaborate with colleagues, clients, and other departments to ensure seamless client experiences.
  • Recruit, train, and develop colleagues to achieve their full potential.
  • Ensure stock booking, repairs administration, and documentation adhere to procedures, controlling the repair process from showroom to service provider and back.
  • Keep clients informed throughout the repair journey, demonstrating empathy and understanding of their timepiece's value.

Requirements:

  • Proven experience in leading teams to deliver operational excellence, measured by KPIs and targets.
  • Coaching or helping others to develop and improve performance.
  • Excellent planning, organizational, and interpersonal skills.
  • Demonstrate improvements to processes and operational efficiency.
  • IT literate and experienced in delivering administration tasks through company systems and processes.
  • Strong attention to detail and excellent communication skills.

About Us:

We are a world-leading luxury watch specialist, with a strong presence in the UK, Europe, and the US. Our team is passionate about delivering exceptional client experiences, and we're committed to building an inclusive environment that celebrates diversity and individuality.

Benefits:

  • Holiday Purchase Scheme
  • 24/7 Employee Assistance Programme
  • 24/7 Virtual GP service
  • Share Save Scheme
  • Enjoy your Birthday Off
  • Free Wellbeing Tools
  • Generous Discount Scheme
  • Enhanced Maternity Pay

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