Administrative Services Manager

1 day ago


Honiton, Devon, United Kingdom AEP Compressed Air Technologies Ltd Full time

Service Coordinator Role Summary

This role is an exciting opportunity to showcase your administrative expertise and customer service skills in a fast-paced service environment.

As a Service Coordinator at AEP Compressed Air Technologies Ltd, you will be a vital link between customers and our service team, ensuring seamless communication and efficient resolution of issues.

Key responsibilities include:

  • Document processing: processing job sheets, waste transfer notes, customer enquiries and orders, supplier warranty claims, and pro-forma invoices.
  • Document creation: creating process job sheets, waste transfer notes, and sales orders.
  • Work scheduling: consulting with the Depot Manager and Coordinator and planning and booking engineer's work in accordance with service schedules and projects.
  • Parts sourcing and quotations: checking parts are in stock for service visits/remedial works and liaising with purchasing or sourcing and ordering parts by obtaining a quote from the supplier.

The ideal candidate will possess excellent customer service skills, computer proficiency, and administrative experience in an office environment.

Key Skills and Responsibilities

  • Customer Service: actioning incoming calls or emails, which include passing/transferring calls, customer enquiries, service visits, breakdowns, and new plant enquiries.
  • Computer skills, including proficiency in Microsoft Office and Microsoft Outlook calendar management.
  • Administrative experience in an office environment.
  • Experience with QuickBooks.
  • Familiarity with Google Suite.
  • Good phone etiquette.
  • Organisational skills.

AEP Compressed Air Technologies Ltd is an equal opportunities employer and welcomes applications from all qualified candidates.



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