Administrative Services Manager
1 day ago
Service Coordinator Role Summary
This role is an exciting opportunity to showcase your administrative expertise and customer service skills in a fast-paced service environment.
As a Service Coordinator at AEP Compressed Air Technologies Ltd, you will be a vital link between customers and our service team, ensuring seamless communication and efficient resolution of issues.
Key responsibilities include:
- Document processing: processing job sheets, waste transfer notes, customer enquiries and orders, supplier warranty claims, and pro-forma invoices.
- Document creation: creating process job sheets, waste transfer notes, and sales orders.
- Work scheduling: consulting with the Depot Manager and Coordinator and planning and booking engineer's work in accordance with service schedules and projects.
- Parts sourcing and quotations: checking parts are in stock for service visits/remedial works and liaising with purchasing or sourcing and ordering parts by obtaining a quote from the supplier.
The ideal candidate will possess excellent customer service skills, computer proficiency, and administrative experience in an office environment.
Key Skills and Responsibilities
- Customer Service: actioning incoming calls or emails, which include passing/transferring calls, customer enquiries, service visits, breakdowns, and new plant enquiries.
- Computer skills, including proficiency in Microsoft Office and Microsoft Outlook calendar management.
- Administrative experience in an office environment.
- Experience with QuickBooks.
- Familiarity with Google Suite.
- Good phone etiquette.
- Organisational skills.
AEP Compressed Air Technologies Ltd is an equal opportunities employer and welcomes applications from all qualified candidates.
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