Administrative Service Liaison
1 week ago
About the Role:
The West Group is seeking an Administrative Service Liaison to join our dynamic team. As a key member of our service department, you will play a vital role in ensuring seamless communication and efficient resolution of issues.
In this varied and interesting role, you will coordinate service requests, schedule appointments, and maintain accurate records. You will be the first point of contact for customers, handling incoming calls and emails with professionalism and courtesy.
Your core skills will include proficiency in Microsoft Office, experience with QuickBooks, and familiarity with Google Suite. Organisational skills are essential, as well as excellent phone etiquette.
Responsibilities:
- Document Processing: You will process job sheets, waste transfer notes, customer enquiries, and orders, as well as supplier warranty claims and Pro-forma invoices.
- Document Creation: You will create process job sheets, waste transfer notes, and sales orders, converting sales orders into delivery notes.
- Work Scheduling: You will plan and book engineer's work in accordance with service schedules and projects, ensuring all jobs are picked and running through SAP.
- Parts Sourcing and Quotations: You will check parts are in stock for service visits/remedial works and liaise with purchasing or sourcing and ordering parts by obtaining a quote from the supplier.
- Customer Service: You will action incoming calls or emails, including passing/transferring calls, customer enquiries, service visits, breakdowns, and new plant enquiries.
Essential Skills:
- Computer skills, including proficiency in Microsoft Office and Microsoft Outlook calendar management
- Administrative experience in an office environment
- Experience with QuickBooks
- Familiarity with Google Suite
- Good phone etiquette
- Organisational skills
Salary Estimate: £28,000 - £32,000 per annum, depending on experience.
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