Residential Operations Manager
1 week ago
We are seeking a highly skilled and motivated Residential Operations Manager to join our team at Churchill Estates Management Ltd.
Job SummaryThis is an exciting opportunity for a talented individual to oversee the daily operations of our retirement development, ensuring the highest standards of customer service and property maintenance. As a key member of our team, you will be responsible for managing the day-to-day activities, co-ordinating events, and providing administrative support to ensure the smooth running of the development.
About UsChurchill Estates Management Ltd is a leading managing agent of privately owned leasehold Retirement Living accommodation. We have a national presence with over 220 developments and a team of dedicated professionals who provide exceptional customer care to over 11,000 retired individuals.
Key Responsibilities- Manage the maintenance of the property, including scheduling repairs and overseeing contractors
- Provide excellent customer service, responding to queries and resolving issues in a timely and professional manner
- Co-ordinate events and activities for residents, ensuring their needs are met and exceeded
- Administer the development's budget, ensuring effective use of resources and compliance with financial regulations
- Collaborate with colleagues to achieve business objectives and improve operational efficiency
To succeed in this role, you will require:
- A background in administration and customer service, preferably in a similar sector
- Excellent communication and interpersonal skills, with the ability to work with diverse stakeholders
- Proven experience in managing budgets and administering resources effectively
- Strong organisational and time management skills, with the ability to prioritise tasks and meet deadlines
- Proficiency in Microsoft Office applications, including Excel and Outlook
In return for your hard work and dedication, we offer a competitive salary of £23,500 per annum, plus a range of benefits, including:
- 24 days' annual leave + Bank Holidays
- A birthday day off
- Life assurance
- Eye care reimbursement
- Colleague introduction reward scheme
- Professional development and qualifications
- Thorough induction and ongoing training
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