Residential Operations Manager

1 week ago


Honiton, Devon, United Kingdom Churchill Estates Management Ltd Full time

We are seeking a highly skilled and motivated Residential Operations Manager to join our team at Churchill Estates Management Ltd.

Job Summary

This is an exciting opportunity for a talented individual to oversee the daily operations of our retirement development, ensuring the highest standards of customer service and property maintenance. As a key member of our team, you will be responsible for managing the day-to-day activities, co-ordinating events, and providing administrative support to ensure the smooth running of the development.

About Us

Churchill Estates Management Ltd is a leading managing agent of privately owned leasehold Retirement Living accommodation. We have a national presence with over 220 developments and a team of dedicated professionals who provide exceptional customer care to over 11,000 retired individuals.

Key Responsibilities
  • Manage the maintenance of the property, including scheduling repairs and overseeing contractors
  • Provide excellent customer service, responding to queries and resolving issues in a timely and professional manner
  • Co-ordinate events and activities for residents, ensuring their needs are met and exceeded
  • Administer the development's budget, ensuring effective use of resources and compliance with financial regulations
  • Collaborate with colleagues to achieve business objectives and improve operational efficiency
Requirements

To succeed in this role, you will require:

  • A background in administration and customer service, preferably in a similar sector
  • Excellent communication and interpersonal skills, with the ability to work with diverse stakeholders
  • Proven experience in managing budgets and administering resources effectively
  • Strong organisational and time management skills, with the ability to prioritise tasks and meet deadlines
  • Proficiency in Microsoft Office applications, including Excel and Outlook
What We Offer

In return for your hard work and dedication, we offer a competitive salary of £23,500 per annum, plus a range of benefits, including:

  • 24 days' annual leave + Bank Holidays
  • A birthday day off
  • Life assurance
  • Eye care reimbursement
  • Colleague introduction reward scheme
  • Professional development and qualifications
  • Thorough induction and ongoing training


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