Sales and Customer Experience Advisor

3 weeks ago


Belfast, United Kingdom Frasers Group Full time

About Our Team

Sofa.com is a brand that believes in delivering great home furnishings and exceptional customer service. Our in-house teams are passionate about interiors, and we strive to provide a unique shopping experience for our customers. We're looking for a talented Sales Advisor to join our team in Belfast.

Job Role

We're seeking an enthusiastic and customer-focused Sales Advisor to work 16 hours a week, with some weekend availability. As a member of our team, you'll be the first point of contact with our customers and will spend your time advising them on inspirational ideas to fulfill their needs. You should thrive in a customer service environment and always go above and beyond.

Key Responsibilities

  • Welcome every customer so they feel at home and relaxed, whilst encouraging them to spend time in the store and browse the full range.
  • Maintain our high showroom standards and visual merchandising in store.
  • Provide customers with advice and support, ensuring a full understanding of their needs and working to find solutions within the range offered.
  • Chase sales quotations and process orders precisely and efficiently, as well as keep customer information records up-to-date.
  • Be a brand ambassador for sofa.com while embracing the customer journey and leading by example in endorsing the company culture and standards.
  • Proactively improve and update knowledge of product & interior trends.
  • Experience within retail alongside proven experience with interiors/furniture.
  • Strong sales experience and awareness of trends to support the customer in styling their rooms/homes.
  • Be ambitious and confident, with a strong can-do attitude.
  • Be enthusiastic and dedicated to providing excellent customer service.
  • A desire to work as part of a team to generate fresh and innovative ideas.
  • Proficiency in MS Office and general IT.

Our Principles

  • Think without limits and take the team with you.
  • Own it and back it.
  • Act with purpose and do not hesitate.
  • Be commercial and customer-focused.

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