Customer Experience Advisor

1 week ago


Belfast, United Kingdom JoJo Maman Bébé Full time
Job Description

We are seeking a highly skilled Customer Experience Advisor to join our team at JoJo Maman Bébé. This role will involve providing exceptional customer service and support, ensuring that every customer has an outstanding shopping experience with us.

Key Responsibilities:
  • To provide exceptional customer service and support to all customers, responding to their queries and resolving any issues in a timely and professional manner.
  • To work collaboratively with the sales team to ensure that all customers receive a high level of service and support.
  • To maintain a thorough knowledge of our products and services, including their features, benefits, and applications.
  • To identify opportunities to upsell and cross-sell our products and services, where appropriate.
  • To maintain a clean and organized store environment, adhering to health and safety standards.
Requirements:
  • Prior retail or customer-facing experience is essential for this role.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Able to work effectively in a fast-paced environment, prioritizing tasks and managing time efficiently.
  • Ability to learn and retain product knowledge, as well as adapt to new systems and processes.
  • Flexible and willing to work a variety of shifts, including weekends and bank holidays.
Benefits:
  • A competitive salary of £24,000 per annum.
  • Additional holiday entitlement, based on length of service.
  • Ongoing training and development opportunities, to help you grow and progress in your career.
  • A contributory pension scheme, to support your financial security.
  • Access to exclusive employee discounts, on our products and services.
About Us:

We are a dynamic and innovative company, committed to delivering exceptional customer experiences. Our mission is to make a positive impact on people's lives, through our products and services. If you share our values and passion for delivering outstanding customer experiences, we would love to hear from you.



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