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Patient Care Specialist

2 months ago

Glasgow, Glasgow City, United Kingdom Optical Express Full time

Job Title – Patient Advisor

Location – Glasgow

Hours – Full Time, 40 hours per week

Salary – £24, per annum, bonus & benefits

At Optical Express, we are committed to delivering exceptional patient care and outstanding clinical outcomes. Our team is dedicated to providing a world-class service that exceeds our patients' expectations.

Our Culture

We value a culture of care, trust, and integrity, which extends to our local communities through our charitable and environmental projects. Our team works together to achieve excellence, supporting each other and respecting individual contributions.

Benefits

  • An industry-leading salary plus excellent bonus potential
  • State-of-the-art, modern working environments
  • 29 days annual leave
  • Free Laser Eye Surgery and Intraocular Lens Surgery
  • Free eye tests
  • Discounted prescription eye wear and sunglasses
  • Generous Optical Express friends and family discount scheme
  • Ongoing training and development opportunities
  • Pension scheme

Job Responsibilities

As a Patient Advisor, you will play a key role in making our patients feel comfortable and relaxed while providing a 5-star service. Your day-to-day responsibilities will include:

  • Building strong relationships with our patients
  • Performing diagnostic eye scans (full training will be provided)
  • Confidently relaying patient information to the optometrist to ensure a smooth patient journey
  • Maintaining patient records with accurate and up-to-date information
  • Arranging affordable finance options to suit each individual patient
  • Scheduling patients' consultations and surgeries with our optometrists and surgeons

Requirements

  • Be driven and passionate with a willingness to succeed
  • Have excellent written and verbal communication skills
  • Be able to demonstrate strong negotiation skills
  • Be self-motivated to work with and without supervision
  • Possess strong organisational skills
  • Be commercially aware while providing world-class customer service