Patient Care Specialist

4 weeks ago


Glasgow, Glasgow City, United Kingdom Optical Express Full time
Job Title – Patient Advisor

Location – Glasgow

Hours – Full Time, 40 hours per week

Salary – £24, per annum, bonus & benefits

At Optical Express, we're committed to delivering exceptional patient care and outstanding clinical outcomes. Our team works together to strive for excellence, supporting each other and respecting our differences.

We're passionate about making a positive impact on our local communities through charitable and environmental projects. Our culture is built on trust, integrity, and a commitment to doing what's right for our patients, colleagues, and the planet.

A career at Optical Express is rewarding and fulfilling. As an employee, you can benefit from:

  • An industry-leading salary plus excellent bonus potential
  • State-of-the-art, modern working environments
  • 29 days annual leave
  • Free Laser Eye Surgery and Intraocular Lens Surgery
  • Free eye tests
  • Discounted prescription eye wear and sunglasses
  • Generous Optical Express friends and family discount scheme
  • Ongoing training and development opportunities
  • Pension scheme

As a Patient Advisor, you'll play a vital role in making our patients feel comfortable and relaxed while providing a 5-star service. You'll enjoy meeting new people and have strong communication skills to work with patients and ophthalmic professionals.

Your day-to-day responsibilities may vary, but a typical day will involve:

  • Building strong relationships with our patients
  • Performing diagnostic eye scans (full training provided)
  • Confidently relaying patient information to the optometrist for a smooth patient journey
  • Maintaining accurate and up-to-date patient records
  • Arranging affordable finance options for each patient
  • Scheduling patients' consultations and surgeries with our optometrists and surgeons

The successful candidate will be:

  • Driven and passionate with a willingness to succeed
  • Have excellent written and verbal communication skills
  • Demonstrate strong negotiation skills
  • Be self-motivated to work with and without supervision
  • Possess strong organisational skills
  • Be commercially aware while providing world-class customer service

If you believe you have the right skills and attributes for this role, we'd love to hear from you.



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