Customer Service Specialist

3 weeks ago


Durham, Durham, United Kingdom MTrec Commercial Full time

About MTrec Commercial

We are an industry leading customer service client, seeking a dedicated and experienced Korean Speaking Customer Representative to join our team. Our company is committed to delivering exceptional customer experiences, and we believe that the successful candidate will be instrumental in helping us achieve this goal.

Job Summary

The successful candidate will work closely with our clients, providing top-notch customer service and support. The ideal candidate will have excellent communication skills, both written and verbal, and be proficient in the Korean language. They will also have strong problem-solving skills, be able to work independently, and be able to meet deadlines.

Responsibilities

  • Provide customer service support via phone, email, and chat.
  • Respond to customer inquiries and resolve issues in a timely manner.
  • Work collaboratively with internal teams to resolve customer complaints and issues.
  • Develop and maintain knowledge of products and services to provide accurate information to customers.

Requirements

  • Bachelor's degree in any field.
  • 2+ years of customer service experience.
  • Fluent in Korean language (reading, writing, and speaking).
  • Excellent communication and interpersonal skills.
  • Strong problem-solving skills and attention to detail.

Benefits

  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • A competitive salary package, including a base salary of $60,000 - $80,000 per year.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.


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