Customer Service Representative

1 week ago


Durham, Durham, United Kingdom Aimbridge Full time
Customer Service Representative

We are seeking a friendly and approachable Customer Service Representative to join our team. As a key member of our hospitality team, you will be responsible for ensuring guests have a positive experience at our hotel.

About the Role:

As a Customer Service Representative, you will be the first point of contact for our guests, providing exceptional customer service and ensuring their needs are met. This includes greeting guests, taking orders, serving food and drinks, handling payments, and maintaining a clean dining area.

Key Responsibilities:

  • Provide exceptional customer service to guests, responding to their needs in a timely and professional manner.
  • Maintain a clean and organized dining area, ensuring a pleasant atmosphere for guests.
  • Work collaboratively with other team members to provide excellent service to guests.
  • Flexible to work varying shifts, including nights, weekends, and holidays.

Requirements:

  • No prior Food and Beverage experience is necessary, but you will be passionate about providing an exceptional guest experience.
  • Strong communication skills and ability to engage with guests in a friendly and professional manner.
  • Ability to work well in a team and collaborate with staff members to provide excellent service to guests.
  • Attention to detail and ability to maintain a clean and organized dining area.

What We Offer:

  • A competitive salary of $42,000 - $58,000 per year, depending on experience.
  • Access to industry-leading benefits, including training and leadership development opportunities, hotel discounts, and more.


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